Store Department Lead: Customer Service & Operations

H.E.B.; Austin (TX); Hybrid; USD 54,000 - 72,000; Full time

Job summary

H-E-B seeks a Store Department Lead in Austin to guide a well-stocked, well-maintained department and provide outstanding customer service. You will supervise scheduling and partner development, with responsibilities across Bakery, Deli, Produce, and Prepared Foods sections.

You will train Partners, manage requests, and uphold food safety standards while coordinating with store leadership to ensure smooth daily operations.

Responsibilities

• May serve as backup to Department Manager and work opposite shift.
• May help prepare department work schedules.
• Carries out supervisory responsibilities in accordance with policies and applicable laws.
• Assists with inventory control; loads, unloads, and moves product.
• Trains Partners; directs work; addresses complaints; resolves issues; builds / follows up on production plans and their execution.
• Assists in all technical areas, as needed.
• Performs Representative / Specialist duties frequently.
• Provides / coaches on superior customer service.
• Takes orders from customers by telephone or in person.
• Answers customer questions regarding products; assists them with selections.
• Uses suggestive selling techniques and advanced product knowledge and experience to meet customer needs and build department sales.
• Merchandises products effectively.
• Slices, packages, labels, rotates, and culls products for poor quality.
• Complies with department / Store operating procedures.
• Cleans / sanitizes sales floor, display cases, prep areas, and equipment.
• Ensures / oversees effective production planning and execution of supporting processes.
• Assists in all technical areas as needed (e.g., baking, frying, and decorating).
• Culls bakery products for poor quality, expiration dates.
• Writes on cakes with icing per personalized customer requests.
• Stores with more than one Bakery Lead
• Serves as dedicated Lead for assigned Partners, processes, and responsibilities in either cake / tortilla production or scratch / baking / wrapping as applicable by Store
• Applies advanced knowledge of current trends in beauty for hair care, skin care, and makeup
• May oversee a specific area of the business: Service Case, Production, Cheese Shop or Catering
• Assists with inventory control, including planning portion of Fresh Production Planner (FPP) ; follows up on FPP inventory functions; ensures Perpetual Adjustment Walk (PAW) walks are complete
• Assists with ordering and event order management (EOMs)
• Assists with training on new systems, tools, processes, and product roll-outs; follows up with Partners as needed to reinforce or retrain
• Stores with more than one Deli Lead
• Serves as dedicated Lead for assigned Partners, processes, and responsibilities in either back of the house or front of the house Deli operations as applicable by Store
• Serves / packages products at customer\'s request
• Educates customers on preparation / reheating instructions of prepared foods
• Prepackages condiments (sauces, dressings) for prepared food items
• Cuts, slices, dices, chops, food in preparation for chef
• Lead (department)
• Performs lead responsibilities for the department and may serve as backup to Produce Manager
• Lead (in-store production)
• Serves as dedicated lead over the in-store production work & Production Partners
• Spends majority of time with processing team engaged in Daily Sequence of Tasks
• May serve as backup to Department Manager and typically works opposite shift to Manager

Job description

H-E-B seeks a Store Department Lead in Austin to guide a well-stocked, well-maintained department and provide outstanding customer service. You will supervise scheduling and partner development, with responsibilities across Bakery, Deli, Produce, and Prepared Foods sections.

You will train Partners, manage requests, and uphold food safety standards while coordinating with store leadership to ensure smooth daily operations.