Frozen Foods Lead - Store Operations & Training

H.E.B.; Houston, Northern (TX, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

H-E-B is seeking a Store Department Lead to oversee a well-stocked, well-maintained department and deliver superior customer service. You will supervise scheduling, training Partners, and support the Department Manager as needed in a Houston-area store.

The role covers multiple areas including Bakery, Beauty, Deli, Prepared Foods, Produce, and more, with emphasis on food safety, merchandising, and leadership of Production and Store operations.

Responsibilities

• May serve as backup to Department Manager and typically works opposite shift to Manager
• May help prepare department work schedules
• Carries out supervisory responsibilities in accordance with policies and applicable laws
• Assists with inventory control; loads, unloads, and moves product
• Trains Partners; directs work; addresses complaints; resolves issues; builds / follows up on production plans and their execution
• Assists in all technical areas, as needed
• Performs Representative / Specialist duties frequently
• Provides / coaches on superior customer service
• Takes orders from customers by telephone or in person
• Answers customer questions regarding products; assists them with selections
• Uses suggestive selling techniques and advanced product knowledge and experience to meet customer needs and build department sales
• Merchandises products effectively
• Slices, packages, labels, rotates, and culls products for poor quality
• Complies with department / Store operating procedures
• Cleans / sanitizes sales floor, display cases, prep areas, and equipment
• Ensures / oversees effective production planning and execution of supporting processes
• Assists in all technical areas as needed (e.g., baking, frying, and decorating)
• Culls bakery products for poor quality, expiration dates
• Writes on cakes with icing per personalized customer requests
• Stores with more than one Bakery Lead
• Serves as dedicated Lead for assigned Partners, processes, and responsibilities in either cake / tortilla production or scratch / baking / wrapping as applicable by Store
• Applies advanced knowledge of current trends in beauty for hair care, skin care, and makeup
• May oversee a specific area of the business: Service Case, Production, Cheese Shop or Catering
• Assists with inventory control, including planning portion of Fresh Production Planner (FPP) ; follows up on FPP inventory functions; ensures Perpetual Adjustment Walk (PAW) walks are complete
• Assists with ordering and event order management (EOMs)
• Assists with training on new systems, tools, processes, and product roll-outs; follows up with Partners as needed to reinforce or retrain
• Stores with more than one Deli Lead
• Serves as dedicated Lead for assigned Partners, processes, and responsibilities in either back of the house or front of the house Deli operations as applicable by Store
• Serves / packages products at customer's request
• Educates customers on preparation / reheating instructions of prepared foods
• Prepackages condiments (sauces, dressings) for prepared food items
• Cuts, slices, dices, chops, food in preparation for chef
• Lead (department)
• Performs lead responsibilities for the department and may serve as backup to Produce Manager
• Lead (in-store production)
• Serves as dedicated lead over the in-store production work & Production Partners
• Spends majority of time with processing team engaged in Daily Sequence of Tasks

Job description

H-E-B is seeking a Store Department Lead to oversee a well-stocked, well-maintained department and deliver superior customer service. You will supervise scheduling, training Partners, and support the Department Manager as needed in a Houston-area store.

The role covers multiple areas including Bakery, Beauty, Deli, Prepared Foods, Produce, and more, with emphasis on food safety, merchandising, and leadership of Production and Store operations.