Store Department Lead — Customer Experience

H&M; Dallas (TX); On-site; USD 55,074,000 - 64,156,000; Full time

Benefits offered by this job

Staff discount

Medical coverage

401K

Commuter benefits

Job summary

H&M in Dallas seeks a Department Supervisor to support sales and profit goals by delivering the best customer experience in the department and store. You will work with the team to meet legal requirements and company standards.

You will lead in-store operations, visual and commercial execution, omni-channel customer service, and staff development, while maintaining stock, fitting room and checkout routines. Previous retail leadership and a passion for fashion are valued.

Qualifications

• Emerging leader who takes responsibility.
• Ambitious, communicative, analytical, and numbers-driven.
• Achievement-oriented, motivated by performance and customer focus.

Responsibilities

• Support the OMNI customer experience with visual and commercial curation per guidelines.
• Represent the H&M brand positively in customer interactions.
• Identify department strengths and commercial opportunities; work with the Department Manager.
• Ensure customer service across the store and promote product sales.
• Promote Hello Member loyalty app and in-store sustainability initiatives.
• Maintain fitting room and checkout routines, including transactions, returns and exchanges.
• Handle admin routines for people and operations correctly.
• Keep up with fashion trends, brands, products, competitors and influencers.
• Provide product and fashion knowledge to customers.
• Share knowledge with the store team.
• Collaborate with Visual Merchandiser team.
• Give and receive feedback to learn and develop.
• Regularly communicate to inform, motivate and inspire colleagues.
• Ensure procedures, routines and legal requirements are followed.
• Maintain a clean, tidy sales floor and back of house.
• Maintain high fashion quality and presentation with garment care.
• Maintain stock levels and provide allocation input.
• Oversee the garment cycle from delivery to presentation and fitting room routines.
• Maintain Omni services and in-store tech tools.
• Maintain price signs aligned with guidelines.
• Update BOH information, health and safety, tidiness.
• Open and close the store daily.

Job description

H&M in Dallas seeks a Department Supervisor to support sales and profit goals by delivering the best customer experience in the department and store. You will work with the team to meet legal requirements and company standards.

You will lead in-store operations, visual and commercial execution, omni-channel customer service, and staff development, while maintaining stock, fitting room and checkout routines. Previous retail leadership and a passion for fashion are valued.