Store Customer Service Specialist

Sherwin-Williams; Monessen (Westmoreland County); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company seeks a Customer Service Specialist for their Monessen retail store. The role involves assisting customers with product selection, ensuring high satisfaction, and maintaining store standards. Candidates should have a high school diploma and experience in customer service or retail, with a willingness to work varying hours, including evenings and weekends.

Qualifications

• Must be at least 18 years old.
• Valid, unrestricted Driver’s License required.
• Experience in retail or customer service preferred.

Responsibilities

• Ensure high customer satisfaction through excellent service.
• Assist customers in person and over the phone.
• Tint and mix products as per customer specifications.

Skills

Customer service

Communication in Spanish

Sales

Education

High School diploma or GED

Job description

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, and recommend solutions. They are expected to promptly resolve customer concerns, ensure maximum client satisfaction, stay up-to-date with product features, and maintain high quality and visual standards of the products and store. Customer Service Specialists aim to deliver excellent customer service while meeting the store’s sales goals.

Job duties involve contact with customers, which may include minors; and access to cash, electronic equipment, personal information, merchandise, and other items of value. Access may be supervised or unsupervised. The Company reviews criminal history to protect the business, staff, customers, vendors, contractors, and the public.

The selected individual will work at Store #701786, located at 901 Donner Ave, Monessen PA, 15062.

Qualifications

Minimum Requirements:

• Must be at least 18 years old
• Legally authorized to work without sponsorship now or in the future
• Valid, unrestricted Driver’s License
• Ability to lift up to 50 lbs frequently and 70 lbs on occasion, with or without reasonable accommodation
• Willing to work all scheduled hours, including evenings and weekends

Preferred Qualifications:

• High School diploma or GED
• At least one year of experience in delivery, retail, or customer service
• Experience selling paint and related products
• Experience operating tinting and mixing equipment
• Ability to communicate in more than one language, including Spanish

Responsibilities

• Ensure high customer satisfaction through excellent service
• Assist customers in person and over the phone by determining needs and presenting products
• Build trust with wholesale and retail customers
• Process sales transactions accurately
• Meet sales goals regularly
• Maintain work order files and formulas
• Retrieve products from shelves or warehouse
• Tint and mix products as per customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks and assist with deliveries
• Maintain the condition of assigned areas
• Stay knowledgeable about products and discuss options with customers
• Follow inventory procedures
• Suggest sales improvements