Store Customer Service Specialist

Sherwin-Williams; Monroeville (Allegheny County); On-site; USD 28,000 - 38,000; Full time

Job summary

A leading company in the retail paint industry seeks Customer Service Specialists to improve customer satisfaction and achieve sales goals. The role involves assisting customers, managing sales transactions, and maintaining product displays. Suitable candidates should be energetic, able to lift heavy items, and ideally have prior retail experience.

Qualifications

• Must be at least 18 years old.
• Must have a valid, unrestricted Driver’s License.
• At least one year of experience in delivery, retail, or customer service preferred.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Process sales transactions accurately according to policies and procedures.
• Maintain in-stock and presentable areas.

Skills

Customer Service

Sales

Communication

Bilingual (including Spanish)

Education

High School diploma or GED

Job description

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction, stay up-to-date with product features, and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service while consistently meeting the store’s sales goals.

Job duties involve contact with customers, which may include minors; and access to cash, electronic equipment, personal information, store merchandise, and other items of value. Access may be supervised or unsupervised. The Company has determined that a review of criminal history is necessary to protect the business, its operations, and reputation, and to ensure the safety of customers, staff, employees, vendors, contractors, and the public. The individual selected may be expected to work at stores within a 25-mile radius of Store #701637, located at 4057 William Penn Hwy #22, Monroeville, PA 15146.

Qualifications

Minimum Requirements:

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without sponsorship
• Must have a valid, unrestricted Driver’s License
• Must be able to retrieve material from shelves and lift/carry up to 50 lbs. frequently and 70 lbs. on occasion, with or without reasonable accommodation
• Willing to work all scheduled hours, including evenings and weekends, with or without reasonable accommodation

Preferred Qualifications:

• High School diploma or GED
• At least one (1) year experience in delivery, retail, or customer service
• Experience selling paint and related products
• Experience operating tinting and mixing equipment
• Ability to communicate in more than one language, including Spanish

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately according to policies and procedures
• Achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain accurate work order files and formulas
• Pull products from the sales floor or warehouse as needed
• Tint and mix products to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load and unload delivery trucks and assist with deliveries as needed
• Maintain in-stock and presentable areas
• Stay knowledgeable about products and discuss options with customers
• Follow inventory control procedures
• Suggest ways to improve sales