Store Customer Service Specialist

Sherwin-Williams; Coraopolis (Allegheny County); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in the paint industry seeks a Customer Service Specialist in Coraopolis to provide exceptional service to both retail and wholesale customers. The role involves addressing customer needs, handling sales transactions, and ensuring overall satisfaction. Ideal candidates will possess a valid driver's license, previous retail or customer service experience, and the ability to lift heavy products.

Qualifications

• Must be at least 18 years of age.
• Must have a valid, unrestricted Driver’s License.
• At least one year of experience in delivery, retail, or customer service is preferred.

Responsibilities

• Ensure high customer satisfaction through excellent service.
• Assist customers in person and over the phone.
• Meet sales goals monthly, quarterly, and annually.

Skills

Customer Service

Sales

Communication

Bilingual (Spanish)

Education

High School diploma or GED

Job description

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction, stay up-to-date with product features, and maintain the high quality and visual standards of the products and store. They are tasked with achieving excellent customer service while consistently meeting the store’s sales goals.

Job duties involve contact with customers, which may include minors; and access to cash, electronic equipment, personal information, store merchandise, and other items of value, with access that may be supervised or unsupervised. The Company conducts criminal history reviews to protect the business, its operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public.

The individual selected for this role may be expected to work at stores within a 20-mile radius of Store #701181 located at: 1136 Thorn Run Rd Suite F, Coraopolis, PA 15108.

Qualifications

Minimum Requirements:

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without sponsorship
• Must have a valid, unrestricted Driver’s License
• Must be able to lift and carry up to 50 lbs. frequently and 70 lbs. on occasion, with or without reasonable accommodation
• Willing to work all scheduled hours, including evenings and weekends

Preferred Qualifications:

• High School diploma or GED
• At least one year of experience in delivery, retail, or customer service
• Experience selling paint and related products
• Experience operating tinting and mixing equipment
• Ability to communicate in more than one language, including Spanish

Sales Responsibilities

• Ensure high customer satisfaction through excellent service
• Assist customers in person and over the phone by determining needs and presenting solutions
• Build trust with wholesale and retail customers
• Process sales transactions accurately
• Meet sales goals monthly, quarterly, and annually
• Maintain work order files and formulas
• Pull products from sales floor or warehouse
• Tint and mix products as needed
• Stock shelves and set up displays
• Clean store equipment
• Load and unload delivery trucks and assist with deliveries as needed
• Maintain stocked and presentable areas
• Stay knowledgeable about products and discuss options with customers
• Follow inventory procedures
• Suggest ways to improve sales