Customer Service Pro — Pizza Orders & POS Expert

Domino's Pizza; Kirkwood (MO); On-site; Full time

Job summary

A well-known pizza chain is seeking a full-time Customer Service Representative to join their team in Kirkwood. This role involves answering calls, taking orders, making pizzas, and ensuring customer satisfaction. Ideal candidates possess excellent communication skills, flexibility in scheduling, and the ability to thrive in a fast-paced environment. You'll be responsible for maintaining cleanliness, processing transactions, and collaborating with other team members to provide outstanding service. Join us and play a vital role in delivering quality to our customers.

Qualifications

• Strong ability to follow directions and adhere to company policies.
• Physical stamina to stand for extended periods and lift up to 25 lbs.
• Ability to multitask and prioritize effectively.

Responsibilities

• Answer incoming phone calls and take customer orders accurately.
• Prepare and make pizzas according to company standards.
• Process cash and credit card transactions with precision.
• Deliver outstanding customer service and address inquiries.

Skills

Excellent communication skills

Ability to thrive in a fast-paced environment

Customer-focused mindset

Basic math skills

Team player mentality

Flexibility to work various shifts

Job description

• Full-time
• Job Category Org: Store Customer Service Rep

Job Description

We're looking for a Customer Service Representative to join our team in St Louis, United States. In this role, you'll be the voice of our organization, delivering exceptional support and building lasting relationships with our customers. If you're friendly, empathetic, and passionate about helping others, we'd love to hear from you.

• Answer inbound customer inquiries via phone, email, and chat with professionalism and courtesy
• Resolve customer issues and complaints in a timely and satisfactory manner
• Provide accurate information about products and services to customers
• Maintain detailed and organized customer records and interaction documentation
• Follow up with customers to ensure their concerns have been fully addressed
• Identify opportunities to enhance customer satisfaction and loyalty
• Escalate complex or sensitive issues to appropriate management personnel
• Meet or exceed performance metrics including response time, resolution rate, and customer satisfaction scores
• Multitask effectively while maintaining quality service during high-volume periods
• Collaborate with team members and other departments to deliver comprehensive support

Qualifications

• Proven customer service experience or demonstrated ability to work effectively in a customer-facing role
• Excellent communication and interpersonal skills, both written and verbal
• Strong active listening and empathy skills
• Problem-solving ability with a customer-focused mindset
• Proficiency with computer systems and ability to quickly learn new software platforms
• Ability to multitask and prioritize effectively in a fast-paced environment
• Patience and composure when handling difficult or frustrated customers
• Time management skills with the ability to meet deadlines and performance targets
• Preferred experience with Customer Relationship Management (CRM) software
• Preferred knowledge of relevant products or services
• Preferred experience in conflict resolution and de-escalation techniques

Additional Information

All your information will be kept confidential according to EEO guidelines.

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