Customer Service Pro — Upsell & Issue Solver

Domino's; Maplewood (MO); On-site; USD 18,000 - 25,000; Full time

Job summary

Domino's Maplewood is seeking a Customer Service Representative to greet customers, answer questions, and resolve issues with a friendly, efficient approach. This role is essential to delivering the high-quality service that keeps customers returning.

You will handle inquiries via phone, email, or in person, process orders and returns, document interactions, and work with the team to maintain accurate records while staying adaptable in a fast-paced environment.

Qualifications

• Excellent verbal and written communication skills.
• Ability to handle inquiries, complaints, and requests via phone, email, or in person.
• Proficiency in basic computer skills, including typing and data entry.
• Flexible to adapt to changing priorities and work schedules.
• High school diploma or equivalent preferred.

Responsibilities

• Greet customers warmly and address needs promptly.
• Handle inquiries, complaints, and requests efficiently via phone, email, or in person.
• Process orders, refunds, and exchanges accurately.
• Maintain up-to-date knowledge of products, services, and promotions to provide accurate information to customers.
• Collaborate with team members to resolve complex customer issues and improve service quality.
• Document customer interactions and maintain detailed records in our customer service database.
• Identify opportunities to upsell or cross-sell products when appropriate.
• Participate in ongoing training to enhance customer service skills and product knowledge.

Skills

Verbal communication

Written communication

Interpersonal skills

Customer focus

Multitasking

Typing

Data entry

Problem solving

Adaptability

Team player

Education

High school diploma

Job description

Domino's Maplewood is seeking a Customer Service Representative to greet customers, answer questions, and resolve issues with a friendly, efficient approach. This role is essential to delivering the high-quality service that keeps customers returning.

You will handle inquiries via phone, email, or in person, process orders and returns, document interactions, and work with the team to maintain accurate records while staying adaptable in a fast-paced environment.