Store Consultant: Print, Signs & Shipping Expert

FedEx; Charlottesville (VA); On-site; USD 23,419 - 27,524; Full time

Benefits offered by this job

Health, vision and dental insurance

Retirement plan

Tuition reimbursement

Job summary

FedEx Office in Charlottesville, VA is seeking a Store Consultant to deliver a positive customer experience with consultative selling of printing, signs and graphics, and shipping services. You will take orders, provide pricing, and help customers choose FedEx Office products and services while ensuring accurate processing and prompt service.

The role requires high school diploma and 6+ months of related experience, along with excellent communication skills.

Qualifications

• High school diploma or equivalent
• 6+ months of specialized experience
• Excellent verbal and written communication skills

Responsibilities

• Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized need
• Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend FedEx Office products and services
• Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
• Ensures all customer problems are resolved quickly and to the satisfaction of the customer
• Takes complex customer orders using order systems and provides accurate pricing information
• Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
• Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents
• Maintains a safe, clean and orderly retail Store

Skills

Excellent verbal and written沟通 skills

Education

High school diploma or equivalent

Job description

FedEx Office in Charlottesville, VA is seeking a Store Consultant to deliver a positive customer experience with consultative selling of printing, signs and graphics, and shipping services. You will take orders, provide pricing, and help customers choose FedEx Office products and services while ensuring accurate processing and prompt service.

The role requires high school diploma and 6+ months of related experience, along with excellent communication skills.