Store Coach & Team Leader

Rally House; Denton (TX); On-site; USD 23,000 - 34,000; Full time

Job summary

Rally House in Denton, TX is seeking an Assistant Coach to support the Store Manager in delivering exceptional guest experiences. You will help drive store performance, train and coach the team, and ensure standards are consistently executed across all areas.

In this role you’ll partner with leadership to recruit and onboard talent, coach performance, and maintain organized, safe operations while enabling engaging merchandising and proactive guest service during busy sports events.

Qualifications

• 3+ years of experience in retail.
• 1+ year in a supervisory or team lead role.
• Availability to work 40 hours per week including weekends.
• Associates or Bachelor’s degree preferred.

Responsibilities

• Partner with the Head Coach to attract, hire, and onboard talent.
• Lead ongoing training and development plans for team members.
• Coach performance, document feedback, and support corrective actions.
• Build engagement through recognition, communication, and follow-up.
• Own execution of operational standards and routines.
• Validate Playbook adherence through observation and walkthroughs.
• Ensure safety, cash handling, and policy compliance.
• Act as operating leader-on-duty in the Head Coach’s absence.
• Lead visual directives and seasonal transitions.
• Maintain fixture flow and product placement to drive sales.
• Keep store organization and back-of-house standards.
• Coach Team Captains and Teammates on visual expectations.
• Observe the store through the customer lens and adjust in real time.
• Resolve complex customer concerns and ensure follow-up.

Skills

Drives for Results

Customer Centric

Action Oriented

Develops Teams

Communicates Effectively

Resilience

Education

Associates or Bachelor’s degree preferred

Job description

Rally House in Denton, TX is seeking an Assistant Coach to support the Store Manager in delivering exceptional guest experiences. You will help drive store performance, train and coach the team, and ensure standards are consistently executed across all areas.

In this role you’ll partner with leadership to recruit and onboard talent, coach performance, and maintain organized, safe operations while enabling engaging merchandising and proactive guest service during busy sports events.