Store Client Advisor - Newport Beach, CA

Kinn Studio; Newport Beach (CA); Presencial; USD 60.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision insurance

401(k) plan with a 4% company match

Paid time off

Employee discount on Kinn jewelry

Invitations to pop-ups and events

Descripción de la vacante

Kinn, a fine jewelry brand crafting modern heirlooms, is seeking a full-time Keyholder & Client Advisor for our Newport Beach flagship store. You will lead daily client experience, product knowledge, sales, and service excellence to build lasting relationships.

Responsibilities include clienteling, meeting sales targets, visual merchandising, floor operations, and supporting store leadership. Previous luxury retail experience and strong communication are essential; weekend availability required.

Formación

• Experience in luxury/fashion retail is preferred.
• Strong sales, customer service, and communication skills.
• Ability to work retail hours, including weekends and holidays.
• Basic computer skills (POS, Excel, Word).
• Organized with attention to detail.

Responsabilidades

• Provide outstanding client service and build relationships with guests.
• Assist clients in selecting styles and conveying brand vision.
• Meet or exceed sales targets and contribute to store metrics.
• Maintain store presentation and assist with floor sets and replenishment.
• Support opening and closing duties and collaborate with management.

Conocimientos

Sales

Customer service

Communication

Team: player

Organizational skills

Positive attitude

Herramientas

POS system

Excel

Descripción del empleo

Kinn is a fine jewelry brand that specializes in designing modern heirlooms. Every piece of jewelry is hand-crafted from solid 14k gold, ensuring long-lasting quality. Kinn’s signature pieces are designed to stand the test of time and be passed on as cherished heirlooms.

We’re looking for a full-time Keyholder & Client Advisor at our third Flagship Store in Newport Beach, California. We're hiring multiple Client Advisors to help us open our store. Each will be responsible for various day-to-day tasks, including product knowledge, communication, retail sales, customer service, and ensuring a positive customer experience.

Clienteling

• Strive to exceed customer expectations by providing outstanding service experiences
• Assist customers by selecting appropriate styles based on their needs and preferences
• Use product knowledge to speak to the collection’s vision and quality
• Build & maintain an organized client book to generate appointments and drive sales through consistent outreach and follow-up
• Proactively reach out to clients based on their preferences and past purchases

Sales

• Achieve and exceed sales and metric goals
• Utilize product knowledge and trends to provide relevant styling suggestions
• Actively engage with customers, building relationships to drive repeat business
• Maintain knowledge of store key performance metrics and work towards targets
• Collaborate with management to develop action plans and sales strategies

Sales Floor / Operations

• Maintain the visual presentation of the store, ensuring VM standards are met
• Assist in floor sets and replenishment of merchandise as needed
• Complete opening and closing duties
• Collaborate with management on operational tasks
• Other duties as assigned

Client Advisors work closely with guests to understand their preferences, comfort zones, and long-term image goals. They act as fashion consultants, confidants, and creative partners, helping build and evolve their personal connections through clothing and style choices.

Requirements

• Previous retail experience, preferably with a fashion luxury/contemporary brand
• Strong sales, customer service, and communication skills
• Basic computer skills (POS, Excel, Word)
• Organizational skills and an eye for detail
• Positive, high-energy, entrepreneurial spirit
• Team player who is inspired by others’ successes as well as your own
• Able to work retail hours, including weekends and holidays

Benefits

• Medical, dental, and vision insurance
• Company-paid life insurance
• 401(k) plan with a 4% company match
• Paid time off
• Employee discount on Kinn jewelry
• Invitations to pop-ups and other company events