Store Assistant Manager - Old Pasadena Store

The Salvation Army Southern California; Pasadena (CA); On-site; USD 23,866 - 33,992; Full time

Benefits offered by this job

Paid time off

Employee discounts

Medical, dental, and vision

Retirement plan

Employee referral bonuses

Job summary

The Salvation Army Southern California is looking for a Retail Manager for their Old Pasadena Thrift Store. This full-time position involves overseeing daily store operations, ensuring high levels of customer satisfaction, and managing sales performance. The ideal candidate should have at least 2 years of retail management experience, effective communication skills, and a high school diploma. Employee benefits include paid time off, medical coverage, and opportunities for career growth. Work schedules may include weekends and holidays, ensuring adequate store coverage.

Qualifications

• Minimum of 2 years previous retail management/supervisory experience (thrift preferred).
• Must pass background check, including criminal history.
• Ability to communicate effectively with management and customers.

Responsibilities

• Assumes responsibility for all day-to-day store operations in the absence of the Store Manager.
• Monitors and analyzes key performance indicators to drive store sales.
• Attends mandatory weekly store meetings and monthly safety meetings.

Skills

Retail management experience

Customer service

Problem-solving

Teamwork

Effective communication

Education

High School Diploma or equivalent

Tools

MS Office

Job description

About The Arc

The Salvation Army Adult Rehabilitation Center (ARC) is a no-fee program to assist men and women in their journey to complete our rehabilitation program. The organization depends on the diligence and devotion of its employees.

Rate

$21 per hour

About Our Retail Team

Become part of the dedicated Retail Team at The Salvation Army! Together we can continue to serve and impact our local community through the commitment to “Do The Most Good” at our Old Pasadena Thrift Store, which supports the Adult Rehabilitation Program. This is an opportunity to promote a positive shopping/donor experience, enhance customer service, problem‑solving, and teamwork skills, while contributing to the success of our Program and its participants.

Employee Benefits Offered

• Opportunity for career growth.
• Paid time off.
• Employee discounts.
• Employee referral bonuses.
• Monthly management incentive bonus.
• Medical, dental, and vision.
• Retirement plan.
• AFLAC.
• Employee assistance program (EAP).

Role Responsibilities

• Takes an active role and partners with the Store Manager in day‑to‑day operation of the store. These routines include opening and closing procedures, point of sale operations, inventory management and rotation, ARC merchandising standards (CNO Standards) and donations.
• Assumes responsibility for all day‑to‑day store operations (including personnel and cash handling duties) in the absence of the Store Manager.
• Assists Store Manager to monitor and analyze key performance indicators to drive store sales and increase profitability as projected by budget and goals set by Command Retail Directors and Command Administration.
• In the absence of Store Manager — schedules store employees to ensure appropriate coverage in store and donation center. Coordinates daily morning and shift change team meetings. Responsible for reviewing and maintaining accurate employee payroll records including daily monitoring of time and attendance edits.
• Assists Store Manager with the hiring, training and directing the store team to ensure proficiency of processes while also responsible for the development and performance coaching of all store employees.
• Communicates any personnel issues and performance results with Store Manager. May issue disciplinary warnings, conference reports, employee evaluations, and key performance results as needed in coordination with the Store Manager, HR Generalist and District Sales Manager.
• Ensures high levels of customer and donor satisfaction through excellent service to meet their needs while also maintaining good community relations. Develops strategies to improve service to maximize the customer experience.
• Supports Back Room Processing — ensures Back Room Processors/Warehouse Associates are working effectively and efficiently meet daily processing goals.
• Responsible for the supervision, support, and conduct reporting of program Beneficiaries if or when Work Therapy Assignments are put in place.
• Responsible for the protection and security of store currency, inventory, and property. Includes safe funds, bank deposits (including daily logging and completing cash deposits), products for sale, equipment, and building security.
• Secures building during non‑operating hours with alarm system arming and alert protocol.
• Ensures safety measures are established and maintained consistent with ARC policy and governmental regulations, and safety issues and incidents are reported immediately. Assists Store Manager with conducting and recording mandatory weekly store meetings. Attends ARC monthly safety meetings in Store Manager’s absence.
• May transfer or be relocated to other stores based on business needs.
• Completes all tasks (written or verbal) as assigned by the District Sales Manager, Command Retail Directors and Command Administration.

Qualifications

• High School Diploma or equivalent.
• Minimum of 2 years previous retail management/supervisory experience (thrift preferred).
• Basic understanding of office applications, including MS Office (Word, Excel, Outlook).
• Must hold a valid driver’s license, able to pass MVR report (required), able to show proof of insurance and have access to a motor vehicle.
• Must pass background check, which will include criminal history and sex offender registry.
• Ability to communicate effectively with management, fellow store employees, customers, and donors.

Physical Demands

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
• Ability to grasp, push, pull objects such as files, file cabinet drawers, clothing carts, merchandise carts, rolling clothing racks, fixtures, furniture dollies, platform trucks and carts, hand trucks and miscellaneous carts.
• Ability to move product up to 50 lbs.
• Ability to perform various repetitive motion tasks.

Schedule

Our stores operate 7 days per week. Work schedules are determined by management and employees must be flexible to always ensure adequate store coverage. Full‑time associates may be scheduled to work any full‑time shift, including evenings, weekends, and holidays.