Store Assistant Manager - Glendale Store

The Salvation Army Southern California; Glendale (CA); On-site; USD 20,911 - 29,783; Full time

Benefits offered by this job

Opportunity for career growth

Paid time off

Employee Discounts

Employee Referral Bonuses

Monthly management incentive bonus

Medical, Dental, and Vision

Retirement Plan

Employee Assistance Program (EAP)

Job summary

The Salvation Army Southern California is seeking a Retail Team Supervisor for their Glendale Thrift Store. This role entails collaborating with the Store Manager to manage day-to-day operations, including opening/closing procedures, inventory management, and staff supervision. The ideal candidate should possess at least 2 years of retail management experience and a High School Diploma. The position offers a pay rate of $18.40 per hour, opportunities for career growth, and benefits including medical, dental, and retirement plans.

Qualifications

• Minimum of 2 years previous Retail Management/Supervisory experience.
• Valid driver's license with proof of insurance required.
• Ability to communicate effectively with management and customers.

Responsibilities

• Partner with Store Manager in daily operations and staff management.
• Supervise store in Store Manager's absence including cash handling.
• Build strategies to enhance customer service for an improved shopping experience.

Skills

Retail Management

Customer Service

Teamwork

Problem-solving

Education

High School Diploma or equivalent

Tools

MS Office (Word, Excel, Outlook)

Job description

About The Arc

The Salvation Army (TSA) Adult Rehabilitation Center (ARC) is a no‑fee program to assist men and women in completing our rehabilitation program. The organization relies on the diligence and devotion of its employees.

Rate: $18.40 per hour

About Our Retail Team

Become part of the dedicated Retail Team at The Salvation Army! Together we can continue to serve and impact our local community, through the commitment to “Do The Most Good” at our Glendale Thrift Store, which supports the Adult Rehabilitation Program. This is an opportunity to promote a positive shopping/donor experience, enhance customer service, problem‑solving and teamwork skills, while contributing to the success of our Program and its participants.

Employee Benefits Offered

• Opportunity for career growth.
• Paid time off.
• Employee Discounts.
• Employee Referral Bonuses.
• Monthly management incentive bonus.
• Medical, Dental, and Vision.
• Retirement Plan.
• AFLAC.
• Employee Assistance Program (EAP).

Responsibilities

• Takes an active role and partners with the Store Manager in the day‑to‑day operation of the store. These routines include opening and closing procedures, point of sale operations, inventory management and rotation, ARC merchandising standards (CNO Standards) and donations.
• Assumes responsibility for all day‑to‑day store operations (including personnel and cash handling duties) in the absence of the Store Manager.
• Assists Store Manager to monitor and analyze key performance indicators to drive store sales and increase profitability as projected by budget and goals set by Command Retail Directors and Command Administration.
• In the absence of Store Manager – schedules Store Employees to ensure appropriate coverage in store and donation center. Coordinates daily morning and shift‑change team meetings. Reviews and maintains accurate employee payroll records including daily monitoring of time and attendance edits.
• Assists Store Manager with the hiring, training and directing the store team to ensure proficiency of processes while also being responsible for the development and performance coaching of all store employees.
• Communicates any personnel issues and performance results with Store Manager. May issue disciplinary warnings, conference reports, employee evaluations, and key performance results as needed in coordination with the Store Manager, HR Generalist and District Sales Manager.
• Ensures high levels of Customer and Donor satisfaction through excellent service to meet their needs while also maintaining good Community relations. Develops strategies to improve service to maximize the customer experience.
• Back Room Processing (BRP) – Supports the Store Manager to ensure Back Room Processors/Warehouse Associates work effectively and efficiently to meet daily processing goals.
• Responsible for supervision, support, and conduct reporting of program beneficiaries if or when Work Therapy Assignments are put in place.
• Responsible for protection and security of store currency, inventory, and property. Includes safe funds, bank deposits (including daily logging and completing cash deposits), products for sale, equipment, and building security.
• Secures the building during non‑operating hours with alarm system arming and alert protocol.
• Ensures safety measures are established and maintained consistent with ARC policy and governmental regulations, and reports safety issues and incidents immediately. Assists Store Manager with conducting and recording mandatory Weekly Store Meetings. Attends ARC Monthly Safety Meetings in Store Manager absence.
• May be transferred or relocated to other stores based on business needs.
• Completes all tasks (written or verbal) as assigned by the District Sales Manager, Command Retail Directors and Command Administration.

Qualifications

• High School Diploma or equivalent.
• Minimum of 2 years previous Retail Management/Supervisory experience (thrift preferred).
• Basic understanding of office applications, including MS Office (Word, Excel, Outlook).
• Must hold a valid driver’s license, able to pass MVR report (required), able to show proof of insurance and have access to a motor vehicle.
• Must pass background check, which will include Criminal History and Sex Offender Registry.
• Ability to communicate effectively with management, fellow store employees, customers, and donors.

Physical Demands

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
• Ability to grasp, push, pull objects such as files, file cabinet drawers, clothing carts, merchandise carts, rolling clothing racks, fixtures, furniture dollies, platform trucks and carts, hand trucks and miscellaneous carts.
• Ability to move product up to 50 lbs.
• Ability to perform various repetitive motion tasks.

Schedule

Our stores operate 7 days per week. Work schedules are determined by Management and employees must be flexible to always ensure adequate store coverage. Full‑time associates may be scheduled to work any full‑time shift including evenings, weekends, and holidays.