Store Assistant Manager - Anaheim (Katella)

The Salvation Army USA Western Territory; Anaheim (CA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Paid time off

Medical, Dental, and Vision

Wellness Program Incentives

Retirement Plan

Employee Store Discounts

Employee Referral Bonuses

Job summary

The Salvation Army USA Western Territory is seeking an enthusiastic Store Assistant Manager for the Foothill Ranch Store. You will work with the Store Manager to run daily operations, manage donations, and uphold ARC merchandising standards to maximize revenue and impact for the Adult Rehabilitation Program.

You will lead, coach, and schedule staff, ensure payroll accuracy, and drive customer and donor satisfaction while maintaining community relations and safety compliance.

Qualifications

• Minimum of 2 years previous Retail Management/Supervisory experience (thrift preferred).
• Basic understanding of MS Office applications (Word, Excel, Outlook).
• Must hold a valid Driver's license and pass MVR/background checks.
• Ability to communicate effectively with management, staff, customers and donors.

Responsibilities

• Assist Store Manager in day-to-day store operations including opening/closing, POS, inventory, and donations.
• Supervise staff in the absence of the Store Manager, including scheduling and payroll records.
• Monitor KPIs to drive sales and profitability in line with budgets and goals.
• Maintain payroll accuracy and ensure appropriate coverage for shifts.
• Develop and coach store employees to improve processes and performance.
• Ensure safety, security, and compliance with ARC policies and regulations.
• Maintain customer and donor satisfaction through excellent service and community relations.

Skills

Retail management

Communication

Education

High School Diploma or equivalent

Tools

MS Office

Driver's license

Job description

ABOUT THE ARC

The Salvation Army (TSA) Adult Rehabilitation Center (ARC) is a no-fee program to assist men & women in their journey to complete our rehabilitation program. We are grateful for the contributions our valued employees make toward the maintenance and effectiveness of the programs. The organization is indebted to and dependent on the diligence and devotion of its employees.

ABOUT OUR RETAIL TEAM

Become part of the dedicated Retail Team at The Salvation Army! Together we can continue to serve and impact our local community, through the commitment to Do The Most Good at our Foothill Ranch Store, which supports the Adult Rehabilitation Program. This is an opportunity to promote a positive shopping/donor experience, enhance customer service, problem-solving and teamwork skills, while contributing to the success of our Program and its participants.

EMPLOYEE BENEFITS OFFERED

• Opportunity for career growth
• Paid time off
• Medical, Dental, and Vision
• Wellness Program Incentives
• Retirement Plan
• Optional benefits, including Pre-paid Legal Service, AFLAC, Pet Insurance
• Employee Assistance Program (EAP)
• Employee Store Discounts
• Great Work Perks Discounts (Amusement Parks, Museums, Services, and more!)
• Employee Referral Bonuses

As our enthusiastic and hardworking Store Assistant Manager, you will be responsible for (but not limited to):

• Takes an active role and partners with the Store Manager in the day-to-day operation of the store. These routines include opening and closing procedures, point of sale operations, inventory management and rotation, ARC merchandising standards (CNO Standards) and donations.
• Assumes responsibility for all day-to-day store operations (including personnel and cash handling duties) in the absence of the Store Manager.
• Assists Store Manager to monitor and analyze key performance indicators to drive store sales and increase profitability as projected by budget and goals set by Command Retail Directors and Command Administration.
• In the absence of Store Manager - Schedule Store Employees to ensure appropriate coverage in store and donation center. Coordinate daily morning and shift change team meetings. Responsible for reviewing and maintaining accurate employee payroll records including daily monitoring of time and attendance edits.
• Assists Store Manager with the hiring, training and directing the store team to ensure proficiency of processes while also responsible for the development and performance coaching of all store employees.
• Communicate any personnel issues and performance results with Store Manager. May issue disciplinary warnings, conference reports, employee evaluations, and key performance results as needed in coordination with the Store Manager, HR Generalist and District Sales Manager.
• Ensuring high levels of Customer and Donor satisfaction through excellent service to meet their needs while also maintaining good Community relations. Develop strategies to improve service to maximize the customer experience.
• BRP (Back Room Processing) - Supporting the Store Manager to ensure Back Room Processors/Warehouse Associates are working effectively and efficiently meet daily processing goals.
• Responsible for supervision, support, and conduct reporting of program Beneficiaries if or when Work Therapy Assignments are put in place.
• Responsible for the protection and security of store currency, inventory, and property. This includes safe funds, bank deposits (including daily logging and completing cash deposits), products for sale, equipment, and building security.
• The building must be secured during non-operating hours with alarm system arming and alert protocol.
• Assures that safety measures are established and maintained consistent with ARC policy and governmental regulations, and that safety issues and incidents are reported immediately. Assists Store Manager with conducting and recording mandatory Weekly Store Meetings. Attends ARC Monthly Safety Meetings in Store Managers absence.
• May transfer or be relocated to other stores based on business needs.
• Completes all tasks (written or verbal) as assigned by the District Sales Manager, Command Retail Directors and Command Administration.

Qualifications to be considered for this position:

• High School Diploma or equivalent.
• Minimum of 2 years previous Retail Management/Supervisory experience (thrift preferred).
• Basic understanding of office applications, including MS Office (Word, Excel, Outlook)
• Must hold a valid Driver's license, able to pass MVR report (required), able to show proof of insurance and have access to a motor vehicle.
• Must pass background check, which will include Criminal History and Sex Offender Registry.
• Ability to communicate effectively with management, store employees, customers and donors.

Physical Demands:

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
• Ability to grasp, push, pull objects such as files, file cabinet drawers, clothing carts, merchandise carts, rolling clothing racks, fixtures, furniture dollies, platform trucks and carts, hand trucks and miscellaneous carts.
• Ability to lift up to 50 lbs.
• Ability to perform various repetitive motion tasks

Pay Rate: $18.40 per hour

Schedule

• Work schedules are determined by Management and employee must be flexible to always ensure adequate coverage.
• Full-time employees may be scheduled to work any shift including evenings, weekends, and holidays.

Education

High School or Equivalent (required)

Experience

Minimum of 2 years previous Retail Management/Supervisory experience (thrift preferred). (required)

Licenses & Certifications

Driver's License (required)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.