Store Assistant Manager: Lead Ops & Service

SmartRecruiters, Inc.; Urbana (IL); On-site; USD 38,000 - 54,000; Full time

Job summary

SmartRecruiters, Inc. in Urbana, IL is seeking an Assistant Manager for 407 E University Ave to oversee daily store operations and lead a team to deliver exceptional customer service.

The role includes cash handling, scheduling, inventory control, and training while ensuring food safety and compliance with company policies. The ideal candidate will have strong communication skills, a proven track record in team leadership, and the ability to work flexible hours including evenings and weekends.

Qualifications

• Proven experience in customer service, preferably in food service or retail.
• Strong leadership and team-motivation abilities.
• Excellent communication and interpersonal skills.
• Cash handling and basic math proficiency.
• Ability to multitask in a fast-paced environment.
• Demonstrated problem-solving and decision-making abilities.
• Knowledge of food safety regulations and practices.
• Physical ability to lift up to 25 pounds and stand for extended periods.
• Flexible to work evenings, weekends, and holidays.

Responsibilities

• Oversee daily store operations and ensure efficient workflow.
• Manage and motivate team members to high performance.
• Handle customer inquiries and resolve issues promptly.
• Assist in training and developing new team members.
• Manage cash handling and financial transactions accurately.
• Maintain a clean and organized work environment.
• Enforce company policies and procedures.
• Assist in inventory management and stock control.
• Collaborate with store manager to achieve sales targets.
• Ensure compliance with food safety regulations and quality standards.
• Respond to customer feedback to improve satisfaction.
• Assist in creating staff schedules and managing hours.

Skills

Customer service

Team leadership

Communication

Cash handling

Multitasking

Problem solving

Food safety knowledge

Physical stamina

Reliability

Education

High school diploma or equivalent

Food handler certification (or willingness to obtain)

Tools

POS systems

Basic computer skills

Job description

SmartRecruiters, Inc. in Urbana, IL is seeking an Assistant Manager for 407 E University Ave to oversee daily store operations and lead a team to deliver exceptional customer service.

The role includes cash handling, scheduling, inventory control, and training while ensuring food safety and compliance with company policies. The ideal candidate will have strong communication skills, a proven track record in team leadership, and the ability to work flexible hours including evenings and weekends.