Assistant Manager (02900) - 407 E University Ave

SmartRecruiters, Inc.; Urbana (IL); On-site; USD 38,000 - 54,000; Full time

Job summary

SmartRecruiters, Inc. in Urbana, IL is seeking an Assistant Manager for 407 E University Ave to oversee daily store operations and lead a team to deliver exceptional customer service.

The role includes cash handling, scheduling, inventory control, and training while ensuring food safety and compliance with company policies. The ideal candidate will have strong communication skills, a proven track record in team leadership, and the ability to work flexible hours including evenings and weekends.

Qualifications

• Proven experience in customer service, preferably in food service or retail.
• Strong leadership and team-motivation abilities.
• Excellent communication and interpersonal skills.
• Cash handling and basic math proficiency.
• Ability to multitask in a fast-paced environment.
• Demonstrated problem-solving and decision-making abilities.
• Knowledge of food safety regulations and practices.
• Physical ability to lift up to 25 pounds and stand for extended periods.
• Flexible to work evenings, weekends, and holidays.

Responsibilities

• Oversee daily store operations and ensure efficient workflow.
• Manage and motivate team members to high performance.
• Handle customer inquiries and resolve issues promptly.
• Assist in training and developing new team members.
• Manage cash handling and financial transactions accurately.
• Maintain a clean and organized work environment.
• Enforce company policies and procedures.
• Assist in inventory management and stock control.
• Collaborate with store manager to achieve sales targets.
• Ensure compliance with food safety regulations and quality standards.
• Respond to customer feedback to improve satisfaction.
• Assist in creating staff schedules and managing hours.

Skills

Customer service

Team leadership

Communication

Cash handling

Multitasking

Problem solving

Food safety knowledge

Physical stamina

Reliability

Education

High school diploma or equivalent

Food handler certification (or willingness to obtain)

Tools

POS systems

Basic computer skills

Job description

Assistant Manager (02900) - 407 E University Ave

• Full-time
• Job Category Org: Store Assistant Manager

We are seeking an enthusiastic and dedicated Assistant Manager to join our team at our location on 407 E University Ave in Urbana, United States. As an Assistant Manager, you will play a crucial role in ensuring smooth daily operations, delivering exceptional customer service, and supporting the store's success.

• Oversee daily store operations and ensure efficient workflow
• Manage and motivate team members to maintain high performance standards
• Handle customer inquiries and resolve issues promptly and professionally
• Assist in training and developing new team members
• Manage cash handling and financial transactions accurately
• Maintain a clean and organized work environment
• Implement and enforce company policies and procedures
• Assist in inventory management and stock control
• Collaborate with the store manager to achieve sales targets and improve store performance
• Ensure compliance with food safety regulations and quality standards
• Respond to and address customer feedback to improve overall satisfaction
• Assist in creating staff schedules and managing employee hours

• Proven experience in customer service, preferably in the food service or retail industry
• Strong leadership skills with the ability to motivate and manage a team
• Excellent communication and interpersonal skills
• Proficiency in cash handling and basic math skills
• Ability to multitask and work efficiently in a fast-paced environment
• Demonstrated problem-solving skills and decision-making abilities
• Knowledge of food safety regulations and practices
• Physical ability to lift up to 25 pounds and stand for extended periods
• Flexibility to work various shifts, including evenings, weekends, and holidays
• Proficiency in using point-of-sale systems and basic computer applications
• High school diploma or equivalent; additional education or training in business management is a plus
• Food handler's certification or willingness to obtain one
• Positive attitude and commitment to delivering exceptional customer experiences

What are we looking for?

• Experience leading a team; during your shift, you will manage a staff of anywhere from 3 to 15 people. You will need to use your stellar attitude and motivational skills to get them in the right place, at the right time and doing the right thing all while creating a great place to work.
• A clean driving record and the ability to pass a Motor Vehicle Record check. Safety is a priority for us and we want to make sure anyone we put on the road is safe to be there. You will also need access to a reliable vehicle that is insured and have a valid driver's license.
• A great role model - you're the person everyone will look to. From being on time for your shift, to having a great attitude to customers and co-workers and even how you dress - you have to have high standards for yourself and the rest of the team.
• Our stores are open 365 days a week. Yes, that's right even on the weekends and the holidays; that's when we are busiest! While your schedule is pretty flexible, you have to be willing to work when the team needs you the most.
• You have to be at least 18 years old.

You'll be working for a company that is fun and flexible. Not to mention, its work experience you will rely on for a long time to come.

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