Store & Catering Ops Manager - Lead, Grow & Delight Guests

Ben & Jerry's Connecticut; Providence (RI); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health benefits

Paid time off (PTO)

Wellness support

Ice cream perks

Growth opportunities for leaders

Job summary

Ben & Jerry's Connecticut is seeking a Riverwalk Scoop Shop Manager & Catering Assistant Operations Manager. You will lead daily shop operations, drive sales, and support a growing catering program across New Jersey, CT, and beyond.

You will set the tone for the team, ensure guest happiness, monitor labor and costs, and uphold food safety and POS standards. This role includes late hours, weekends, and some travel with opportunities for growth.

Qualifications

• 2+ years of management or general management experience.
• Strong leadership, communication, and people skills.
• Operational confidence and a team-focused mindset.
• A big heart, high standards, and a love for great ice cream.
• Understand that nights, weekends, and holidays are part of the deal.

Responsibilities

• Set the tone -- your energy, your smile, and your sense of urgency are contagious and your team will follow your lead.
• Create an environment where every customer leaves happier than when they walked in.
• Keep a sharp eye on labor, cost of goods, and daily operations -- the numbers matter as much as the vibe.
• Drive sales up and costs down without losing the fun.
• Uphold all food safety standards, POS accuracy, and cash handling procedures.
• Be available for late nights (past 11pm), weekends, and select holidays -- this is a dessert business, and the best hours aren't 9-to-5.
• Bring at least 2 years of retail food experience and a genuine understanding of small business operations.
• Stay tech-savvy -- social media presence, paperwork, and operational systems are part of your world.
• Lead with honesty and integrity, always.

Skills

Leadership

Communication

People skills

Operational confidence

Team-focused mindset

Job description

Ben & Jerry's Connecticut is seeking a Riverwalk Scoop Shop Manager & Catering Assistant Operations Manager. You will lead daily shop operations, drive sales, and support a growing catering program across New Jersey, CT, and beyond.

You will set the tone for the team, ensure guest happiness, monitor labor and costs, and uphold food safety and POS standards. This role includes late hours, weekends, and some travel with opportunities for growth.