Store Area Supervisor — Lead Merchandising & Customer Experience

Ocean State; Nashua (NH); On-site; USD 25,000 - 28,000; Full time

Job summary

Ocean State Job Lot in Nashua, NH is seeking a Store Area Supervisor to oversee daily operations and merchandising in assigned zones, ensuring smooth freight flow and exceptional customer experiences under the guidance of a Team Leader.

This role offers a clear development path toward future OSJL leadership positions; candidates should have retail experience, strong customer service skills, and the ability to train staff, manage schedules, pricing accuracy, and safety standards.

Qualifications

• 1+ years of professional retail experience
• Experience in customer service, training, and merchandise ordering is preferred
• Ability to work nights and weekends

Responsibilities

• Provide exceptional customer service and maintain an inviting store atmosphere.
• Bridge the gap between customers and corporate customer service, ensuring effective resolution for all.
• Promote Company-wide customer initiatives (e.g., donations, loyalty programs, promotions).
• Create effective work schedules for your assigned area.
• Provide guidance and support to your team to ensure task completion and cultivate a collaborative, motivating environment.
• Support training for store associates in your area, fostering opportunities for growth across all levels.
• Manage merchandise presentation, ensuring timely adherence to Company guidelines.
• Maintain accurate signage and ticketing, exercising control through proper ordering, backroom stock management, and sales floor flow.
• Verify pricing accuracy of incoming shipments, report errors and discrepancies, and perform daily manifest checks.
• Identify, separate, and display priority items effectively.
• Handle packaways, Return To Warehouse shipments, transfers, recalls, and returns in accordance with Company policies.
• Uphold all store safety and maintenance standards.
• When designated, supervise store operations, including opening and closing procedures.
• Operate a cash register as needed.
• Adhere to all Company policies and procedures.

Skills

Customer service

Tools

Google platforms

Qlik

Job description

Ocean State Job Lot in Nashua, NH is seeking a Store Area Supervisor to oversee daily operations and merchandising in assigned zones, ensuring smooth freight flow and exceptional customer experiences under the guidance of a Team Leader.

This role offers a clear development path toward future OSJL leadership positions; candidates should have retail experience, strong customer service skills, and the ability to train staff, manage schedules, pricing accuracy, and safety standards.