Store Agent (Brooklyn)

TV Company; New York (NY); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Professional development opportunities

Friendly and motivated team

Creative environment

Job summary

TV Company is seeking a Store Agent in New York who will be responsible for providing excellent customer care and solving their technical issues. The ideal candidate will communicate fluently in both Russian and English and ensure a friendly and positive environment.

The Store Agent will manage customer inquiries, process orders, handle complaints, and support inventory management in a creative, dynamic workspace. This role requires flexibility and a positive attitude.

Qualifications

• Fluent in Russian and English with great communication skills.
• Ability to handle multiple tasks simultaneously in a fast-paced environment.
• Knowledge of computers, networks, TVs, phones, and CRM software.

Responsibilities

• Care for customers and build lasting relationships.
• Help customers with technical questions and troubleshoot issues.
• Process orders and payments in the CRM system.
• Handle complaints and retain cancellations.
• Manage inventory and process shipments.

Skills

Fluency in Russian

Fluency in English

Listening skills

Communication skills

Multitasking

Positive attitude

Organization skills

Flexibility

Composure under pressure

Technical knowledge (computers, networks, TVs, phones)

Tools

CRM software

Job description

Company Culture

• Perfection is our lifestyle
• Integrity is in our DNA
• We are ambitious and dedicated to achieving goals

Job Description

Store Agent is responsible for caring for our customers, solving their issues and for building lasting relationships with them.

• Help customers with technical questions
• Process orders and payments in the CRM system
• Handle complaints and retain cancellations
• Troubleshoot technical issues
• Prepare packages for shipment and process incoming packages
• Manage inventory
• Contribute to product and service improvements
• Contribute to a positive working environment

Qualifications

• Must be fluent in Russian and English
• Great listening and communication skills
• Ability to simultaneously handle multiple tasks
• Positive and friendly attitude
• Strong organization and follow-up skills
• Flexibility to work different shifts and on weekends
• Ability to adapt to different customers
• Ability to maintain composure under pressure
• Knowledge of computers, networks, TVs, phones, and CRM software

Benefits

• Opportunities to develop professionally
• Friendly, professional, highly motivated and productive team that wants to develop professionally
• Creative Environment where you will never be bored!