Bilingual Store Agent — Customer Tech & Orders

TV Company; New York (NY); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Professional development opportunities

Friendly and motivated team

Creative environment

Job summary

TV Company is seeking a Store Agent in New York who will be responsible for providing excellent customer care and solving their technical issues. The ideal candidate will communicate fluently in both Russian and English and ensure a friendly and positive environment.

The Store Agent will manage customer inquiries, process orders, handle complaints, and support inventory management in a creative, dynamic workspace. This role requires flexibility and a positive attitude.

Qualifications

• Fluent in Russian and English with great communication skills.
• Ability to handle multiple tasks simultaneously in a fast-paced environment.
• Knowledge of computers, networks, TVs, phones, and CRM software.

Responsibilities

• Care for customers and build lasting relationships.
• Help customers with technical questions and troubleshoot issues.
• Process orders and payments in the CRM system.
• Handle complaints and retain cancellations.
• Manage inventory and process shipments.

Skills

Fluency in Russian

Fluency in English

Listening skills

Communication skills

Multitasking

Positive attitude

Organization skills

Flexibility

Composure under pressure

Technical knowledge (computers, networks, TVs, phones)

Tools

CRM software

Job description

TV Company is seeking a Store Agent in New York who will be responsible for providing excellent customer care and solving their technical issues. The ideal candidate will communicate fluently in both Russian and English and ensure a friendly and positive environment.

The Store Agent will manage customer inquiries, process orders, handle complaints, and support inventory management in a creative, dynamic workspace. This role requires flexibility and a positive attitude.