Storage Facility Assistant Manager

AAAA Self Storage; Virginia Beach, Northern (VA, KY); Hybrid; USD 38,000 - 47,000; Full time

Job summary

AAAA Self Storage in Virginia Beach, VA is seeking an Assistant Manager to support the facility operations, rent collection, and customer service. You will help market services, set rental rates, manage payments, and ensure the property's upkeep and security.

The role requires 3+ years of retail experience and 2+ years in a supervisory position, with a flexible schedule including weekends. A strong focus on service, accuracy, and teamwork will be essential.

Qualifications

• 3+ years of retail experience
• 2+ years in a supervisory role
• Strong time management and self-motivation
• Able to work weekends and flexible schedule

Responsibilities

• Renting self storage and selling related merchandise (boxes, locks, etc) and ancillary company services
• Provide excellent customer service to new and existing customers. Handle all customer inquiries or problems in a timely, courteous manner. Promote positive online reviews
• Accept and process payments for storage rent; reconcile all payment types daily at close of business; complete daily bank deposits
• Perform collection tasks for past due customers to include phone calls, mailing letters, preparing Auction Sales paperwork
• Prepare and submit operational, accounting and marketing and/or other reports as required by company policy or as requested by the District Manager
• Keep the property in a neat and clean condition, to include maintaining the exterior grounds free of trash and debris, cleaning of storage units, access hallways, customer & employee restrooms and overall cleanliness of the property
• Schedule and supervise minor repairs needed at the store
• Advise the District Manager of any repairs, construction defects or large maintenance projects.
• Supervise maintenance technician's or 3rd party contractors while performing routine maintenance or repairs at the facility.
• Visually inspect the store daily, identify and respond promptly to any potential breach of security.
• Understands basic operations and maintenance requirements for facility systems ( HVAC, fire alarm, security system, interior and exterior lighting and times, gate operations, etc)
• Perform minor maintenance duties, changing light bulbs, weed control etc,
• Implement, follow and enforce compliance of company policy and procedures.

Skills

Retail experience

Leadership experience

Time management

Customer service

Tools

Microsoft Office

Email

Job description

AAAA Self Storage in Virginia Beach, VA is seeking an Assistant Manager to support the facility operations, rent collection, and customer service. You will help market services, set rental rates, manage payments, and ensure the property's upkeep and security.

The role requires 3+ years of retail experience and 2+ years in a supervisory position, with a flexible schedule including weekends. A strong focus on service, accuracy, and teamwork will be essential.