Assistant Manager

AAAA Self Storage; Virginia Beach, Northern (VA, KY); Hybrid; USD 38,000 - 47,000; Full time

Job summary

AAAA Self Storage in Virginia Beach, VA is seeking an Assistant Manager to support the facility operations, rent collection, and customer service. You will help market services, set rental rates, manage payments, and ensure the property's upkeep and security.

The role requires 3+ years of retail experience and 2+ years in a supervisory position, with a flexible schedule including weekends. A strong focus on service, accuracy, and teamwork will be essential.

Qualifications

• 3+ years of retail experience
• 2+ years in a supervisory role
• Strong time management and self-motivation
• Able to work weekends and flexible schedule

Responsibilities

• Renting self storage and selling related merchandise (boxes, locks, etc) and ancillary company services
• Provide excellent customer service to new and existing customers. Handle all customer inquiries or problems in a timely, courteous manner. Promote positive online reviews
• Accept and process payments for storage rent; reconcile all payment types daily at close of business; complete daily bank deposits
• Perform collection tasks for past due customers to include phone calls, mailing letters, preparing Auction Sales paperwork
• Prepare and submit operational, accounting and marketing and/or other reports as required by company policy or as requested by the District Manager
• Keep the property in a neat and clean condition, to include maintaining the exterior grounds free of trash and debris, cleaning of storage units, access hallways, customer & employee restrooms and overall cleanliness of the property
• Schedule and supervise minor repairs needed at the store
• Advise the District Manager of any repairs, construction defects or large maintenance projects.
• Supervise maintenance technician's or 3rd party contractors while performing routine maintenance or repairs at the facility.
• Visually inspect the store daily, identify and respond promptly to any potential breach of security.
• Understands basic operations and maintenance requirements for facility systems ( HVAC, fire alarm, security system, interior and exterior lighting and times, gate operations, etc)
• Perform minor maintenance duties, changing light bulbs, weed control etc,
• Implement, follow and enforce compliance of company policy and procedures.

Skills

Retail experience

Leadership experience

Time management

Customer service

Tools

Microsoft Office

Email

Job description

Description

Job Title: Assistant Manager

Location: Virginia Beach, VA

Reports to: Facility Manager

FLSA Status: Full Time Non-Exempt

Job purpose

The Assistant Manager markets to the commercial and consumer customer base; establishes rental rates; contracts with tenants; collects rents; oversees maintenance of the facility and systems; monitors facility security and enforces company policies and procedures.

Duties and responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Renting self storage and selling related merchandise ( boxes, locks, etc) and ancillary company services
• Provide excellent customer service to new and existing customers. Handle all customer inquiries or problems in a timely, courteous manner. Promote positive online reviews
• Accept and process payments for storage rent; reconcile all payment types daily at close of business; complete daily bank deposits.
• Perform collection tasks for past due customers to include phone calls, mailing letters, preparing Auction Sales paperwork
• Prepare and submit operational, accounting and marketing and/or other reports as required by company policy or as requested by the District Manager. Completes monthly schedule for store staff.\
• Keep the property in a neat and clean condition, to include maintaining the exterior grounds free of trash and debris, cleaning of storage units, access hallways, customer & employee restrooms and overall cleanliness of the property
• Schedule and supervise minor repairs needed at the store
• Advise the District Manager of any repairs, construction defects or large maintenance projects.
• Supervise maintenance technician's or 3rd party contractors while performing routine maintenance or repairs at the facility.
• Visually inspect the store daily, identify and respond promptly to any potential breach of security.
• Understands basic operations and maintenance requirements for facility systems ( HVAC, fire alarm, security system, interior and exterior lighting and times, gate operations, etc)
• Perform minor maintenance duties, changing light bulbs, weed control etc,
• Implement, follow and enforce compliance of company policy and procedures.

Requirements

Skills and Qualifications

• 3+ years Retail experience preferred
• 2+ years Supervisor or Leadership experience preferred
• Self motivated. Possess excellent time management skills. Highly productive with minimal guidance or supervision.
• Must be able to work with minimal supervision, and also in a team environment.
• Must be able to work a flexible work schedule, including weekends; be punctual and have excellent attendance.
• Passion for sales. An ability to understand customer needs, recommend the right storage solutions and identify cross selling opportunities.
• Possess superior organizational skills. Keeps files and work area organized. Exhibits meticulous attention to detail and is committed to producing accurate and high quality work.
• Ability to problem solve, analyze information and demonstrate professionalism
• Proficient in Microsoft Office, Email, and general computer knowledge. Ability to learn new software & programs easily.
• Presents a professional, positive image that reflects well on the organization.

Working conditions

• This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
• The worker is subject to both environmental conditions: Activities occur inside and outside.

Physical requirements

• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and extensive reading
• Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects
• Positions in this class typically require fingering, grasping, talking, hearing, seeing and repetitive motions
• May be exposed to hazardous materials found in a home or general office environment
• Use of household cleaning products and disinfectants may be required

Direct reports

• This position does not have any supervisory responsibilities