Storage Customer Care & Operations Specialist

U-Haul; Burlington (NJ); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Career stability

Advancement opportunities

Mindset App Reimbursement

Gym Reimbursement Program

Health insurance & Prescription plans

Paid holidays, vacation, and sick days

Life insurance

MetLaw Legal program

MetLife auto and home insurance

Product discounts

Job summary

U-Haul is seeking a Storage Customer Service Representative in New Jersey to assist customers, manage storage unit showings, and handle rental contracts. You’ll be part of a friendly support team, interacting with customers in person and over the phone while ensuring clean, secure storage facilities.

The role involves on-the-job education, opportunities for advancement, and a focus on delivering exceptional service as part of U-Haul’s trusted brand. Weekend availability is required.

Qualifications

• Driver’s license and the ability to maintain a clean driving record.
• Excellent communication skills
• Available to work on weekends and holidays

Responsibilities

• Support the site manager with facility operations.
• Answer phone inquiries from active and prospective customers.
• Show storage units, explain the terms of rental agreements and prepare rental contracts.
• Perform general routine property cleanup and minor repair work.
• Ensure that all vacant storage units are clean, dry, secure and available for new customers.
• Perform other duties as assigned.
• Participate in ongoing continuous U-Haul education through U-Haul University.

Job description

U-Haul is seeking a Storage Customer Service Representative in New Jersey to assist customers, manage storage unit showings, and handle rental contracts. You’ll be part of a friendly support team, interacting with customers in person and over the phone while ensuring clean, secure storage facilities.

The role involves on-the-job education, opportunities for advancement, and a focus on delivering exceptional service as part of U-Haul’s trusted brand. Weekend availability is required.