Storage & Customer Experience Specialist

U-Haul; Waukesha (WI); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Career stability

Advancement opportunities

Health insurance (eligible)

Paid holidays

401(k)

Life insurance

Job summary

U-Haul in Wisconsin seeks a Storage Customer Service Representative to be the friendly face of our storage facilities. You will assist customers, explain rental terms, and help manage unit availability while supporting the site manager with daily operations.

This role emphasizes strong communication, a valid driver’s license, and the ability to work weekends/holidays. We offer on-the-job education, benefits, and opportunities to advance within a customer-focused team.

Qualifications

• Driver’s license and the ability to maintain a clean driving record.
• Excellent communication skills.
• Available to work on weekends and holidays.

Responsibilities

• Support the site manager with facility operations.
• Answer phone inquiries from active and prospective customers.
• Show storage units, explain rental terms, and prepare contracts.
• Perform general routine property cleanup and minor repairs.
• Ensure vacant units are clean, dry, secure, and available for new customers.
• Participate in ongoing continuous U-Haul education through U-Haul University.
• Perform other duties as assigned.

Skills

Communication skills

Driver's license

Job description

U-Haul in Wisconsin seeks a Storage Customer Service Representative to be the friendly face of our storage facilities. You will assist customers, explain rental terms, and help manage unit availability while supporting the site manager with daily operations.

This role emphasizes strong communication, a valid driver’s license, and the ability to work weekends/holidays. We offer on-the-job education, benefits, and opportunities to advance within a customer-focused team.