Storage Customer Service Specialist

U-Haul International, Inc.; Stafford (TX); On-site; USD 31,000 - 47,000; Full time

Benefits offered by this job

Opportunities for advancement

Mindset App Reimbursement

Health insurance & Prescription plans

Paid holidays, vacation, and sick days

Life insurance

MetLaw Legal program

MetLife auto and home insurance

Discounts on Apple products

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

24-hour physician available for kids

Business travel insurance

You Matter EAP

LifeLock Identity Theft Protection

Critical Illness/Group Accident

Dave Ramsey’s SmartDollar Program

Job summary

U-Haul International, Inc. is seeking a Storage Customer Service Representative to join our support team and be the face of our exceptional service at the storage facilities.

You will help customers with inquiries, show units, explain rental terms, and prepare contracts while ensuring units are clean, safe, and ready for new customers. This role offers on-the-job education, opportunities for advancement, and benefits; weekend availability is required, and a valid driver's license is preferred

Qualifications

• Must have a valid driver's license and maintain a clean driving record.
• Able to work on weekends and holidays as needed.

Responsibilities

• Support the site manager with facility operations.
• Answer phone inquiries from active and prospective customers.
• Show storage units, explain rental terms, and prepare rental contracts.
• Perform general routine property cleanup and minor repairs.
• Ensure vacant storage units are clean, dry, and secure for new customers.
• Participate in ongoing U-Haul education through U-Haul University.

Skills

Driver's license

Weekend & holiday availability

Job description

U-Haul International, Inc. is seeking a Storage Customer Service Representative to join our support team and be the face of our exceptional service at the storage facilities.

You will help customers with inquiries, show units, explain rental terms, and prepare contracts while ensuring units are clean, safe, and ready for new customers. This role offers on-the-job education, opportunities for advancement, and benefits; weekend availability is required, and a valid driver's license is preferred