Stockroom Shipper/Receiver – Fast-Growth Retail Team

West Elm; Dedham (MA); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Employee discount

401(k) plan

Health benefits

Job summary

Williams-Sonoma, Inc. is seeking a stockroom associate for West Elm. The role focuses on delivering exceptional customer service, managing shipments, and maintaining accurate inventory from stock room to sales floor.

You will assist with staffing planning, process shipments, and keep stock records updated. The position requires 1–2 years of stockroom and customer service experience with basic product knowledge.

Qualifications

• 1-2 years stockroom experience.
• 1-2 years customer service experience.
• Basic product knowledge preferred.

Responsibilities

• Exemplify the highest level of customer service standards to internal and external customers.
• Assist management in planning for receipt of shipments to determine cost-effective receipt and any additional staffing needs.
• Process shipments as delivered. Ensure inventory records are properly maintained.
• Direct merchandise flow from stock room to sales floor.
• Ticket and stock merchandise in the stock room or prepare for immediate distribution to the sales floor.
• Organize stockroom departments by stocking merchandise and supplies on appropriate shelves or in off site locations.
• Adjust stocking procedures to ensure aisles and exits are clear and merchandise is stored per Company standards.
• Process inventory paperwork, including store-to-store transfers, receiving logs, e-sends, receiving discrepancies, damaged merchandise, and returns.
• Maintain an accurate record of merchandise stored at the off-site locations.
• Execute timely processing of donations and MOS merchandise.
• Pack and log merchandise as required for shipments.
• Ensure stockroom is swept and clean with garbage removed and supplies organized.
• Complete tasks listed on daily agenda or as assigned (i.e., maintenance of store, lighting, cleaning).
• May supervise and train stock associates.
• Assist on sales floor as needed.
• Comply with all Company Policy and Procedures.
• Ensure all appropriate stockroom procedures are followed to minimize loss to the company.

Skills

Stockroom experience

Customer service

Product knowledge

Job description

Williams-Sonoma, Inc. is seeking a stockroom associate for West Elm. The role focuses on delivering exceptional customer service, managing shipments, and maintaining accurate inventory from stock room to sales floor.

You will assist with staffing planning, process shipments, and keep stock records updated. The position requires 1–2 years of stockroom and customer service experience with basic product knowledge.