Stock & Retail Ops Leader - Manager Trainee

Hannaford; Gilford (NH); On-site; USD 65,000 - 85,000; Full time

Job summary

Hannaford in Gilford, NH is seeking a Store Operations Manager to lead a department, ensure high standards of quality and presentation, and oversee performance and training of store associates. You will uphold strong customer service and manage assets to support Hannaford’s strategy.

The role requires fostering a positive, inclusive environment, aligning with company policies, and driving financial objectives while maintaining store conditions and safety standards.

Responsibilities

• Foster a positive environment to retain associates and customers.
• Ensure quality standards are met.
• Manage department operations according to established department standard practices.
• Maintain the department's appearance and presentation.
• Hire, train and develop associates to meet the department needs.
• Attain departmental financial objectives.
• Supervise performance of all duties and responsibilities of all assigned department associates.
• Role model outstanding friendly customer service.
• Use good judgement in the delegation, assignment, and follow-up required for the efficient performance of the department.
• Ensure the maintenance of accurate records of production, shrink, sales and inventory.
• Must be able to meet physical requirements of the position, with or without reasonable accommodations.
• Provide recognition of accomplishments and offer constructive counseling when necessary.
• Treat all co-workers with fairness, dignity, and respect.
• Ensure department associates are properly trained by certified trainers.
• Ensure all company policies and procedures are followed as outlined.
• Develop product knowledge in all areas of the assigned department.
• Use RF (Radio Frequency) unit as needed.
• Retrieve and organize assigned departments product loads.
• Assist in effectively ordering and maintaining inventory control to maximize sales and limit shrink issues.
• Conduct performance appraisals on all department associates according to company standards.
• Maintain effective work schedules

Job description

Hannaford in Gilford, NH is seeking a Store Operations Manager to lead a department, ensure high standards of quality and presentation, and oversee performance and training of store associates. You will uphold strong customer service and manage assets to support Hannaford’s strategy.

The role requires fostering a positive, inclusive environment, aligning with company policies, and driving financial objectives while maintaining store conditions and safety standards.