Stihl Mechanic Independence MO

Waters Hardware; Independence (MO); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Employee discounts

Career advancement opportunities

Job summary

Waters Hardware is seeking a Stihl Power Equipment Specialist to process repair work orders and service Stihl power equipment, mainly 2-cycle handheld units. The role requires strong customer communication and at least three years of related experience. Stihl certification is preferred; on-the-job training is available.

The position emphasizes safe operation, timely service, and teamwork, with opportunities to assist in sales and ensure customer satisfaction in a community-focused store.

Qualifications

• Minimum three years of related professional experience.
• Stihl certification preferred but on-the-job training available.

Responsibilities

• Process all work orders for customer repairs.
• Service and repair Stihl power equipment, esp. 2-cycle handheld units.
• Ensure safe use of equipment and tools.
• Complete all warranty paperwork promptly.
• Coordinate parts for work orders and communicate needs.
• Finish service work in a timely manner.
• Keep work areas clean and organized.
• Assist in equipment sales when needed.

Skills

Stihl certification

Stihl Silver Certification

Stihl mechanic

Retail customer service

Job description

Benefits:

• varies by location
• Locally owned and operated
• Career Advancement Opportunities
• Employee discounts
• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Minimum Qualifications: Stihl "Silver Certification" and be able to produce it upon hiring.

• * 2 years Stihl mechanic experience.
• * 2 years retail store customer service experience.

Salary: Negotiable, dependent upon Stihl certification level and experience.

You might be a great fit if…

• You enjoy serving others as we would like to be served.
• Making the best even better.
• You enjoy making a difference in your community.
• You enjoy helping others.
• You enjoy working in teams.
• You enjoy decorating and design.
• You enjoy being creative.

Job Summary:

The primary role of the Stihl Power Equipment Specialist is to process all work orders for customer repairs, as well as servicing/repairing their equipment. The range of equipment includes Stihl power equipment, primarily 2-cycle handheld units. Applicants must be able to demonstrate the ability and knowledge required for this position, including having a minimum of three years of related professional experience. The candidate shall also possess good customer communication skills. Stihl certification is preferred but will train as necessary.

Responsibilities:

• Must have knowledge of 2-cycle small engines.
• Basic computer skills to access information online.
• Provide high-quality repair services on all work orders.
• Ensure the safe use of equipment & tools.
• Responsible for completing all warranty paperwork in a timely manner.
• Responsible for communicating special order parts for all work orders.
• Responsible for completing service work in a timely manner.
• Provide a safe environment by keeping work areas clean & organized.
• Possess strong communication skills as customer interaction may be frequent.
• May be required to cross-train and perform other duties.
• Ability to participate in the equipment sales process is highly desired.

Qualifications:

• Excellent communication skills, high attention to detail, and ability to multitask
• Ability to stand for an extended period of time
• Able to walk, reach, climb ladders, and bend to perform job duties
• Able to lift up to 50 lbs frequently