STIHL TECHNICIAN

Houchens-Food-Group,-Inc.; Portland (TN); On-site; USD 38,000 - 54,000; Full time

Job summary

Ace Hardware in Portland, TN is seeking an Ace STIHL Technician to be the in-store power equipment expert, helping customers select the right tools, educating associates on proper use and selling techniques, and ensuring service quality and merchandising excellence.

You will perform equipment repairs, manage warranty claims, maintain inventory, and train staff on STIHL features and safety. The role requires STIHL Gold Certification (or progress) and strong communication with customers and team.

Qualifications

• STIHL Gold Certification or active progress toward it (minimum requirement).
• Strong customer service and sales leadership capabilities.
• Excellent communication with customers, associates, and management.
• Ability to manage multiple tasks with attention to detail.
• Proficiency with basic retail software and MS Office tools.
• Willingness to work flexible hours, including weekends and holidays.

Responsibilities

• Drive power equipment sales to meet department goals.
• Assist in setting sales and margin objectives for power equipment and accessories.
• Grow contractor and commercial sales with proactive service.
• Create and execute promotions, events, and demonstrations.
• Perform equipment repairs and manage warranty work.
• Maintain inventory integrity and department signage.
• Educate associates on STIHL features, safety, and selling techniques.

Skills

STIHL knowledge

Customer service

Sales skills

Communication

Retail software

Tools

MS Word

MS Excel

POS system

Job description

Description

Ace STIHL Technician

Reports to: Store Manager Shift: Varies

POSITION SUMMARY

The STIHL Technician serves as the in-store expert for all power equipment—helping customers select the right tools for their projects, educating associates on proper use and selling techniques, and ensuring the financial integrity, service quality, and merchandising excellence of the power equipment department. This role combines technical skill, customer service, and sales leadership to deliver an exceptional experience for every customer.

ESSENTIAL DUTIES & RESPONSIBILITIES

Sales & Customer Engagement

• Drive power equipment sales to meet and exceed department goals.
• Assist in setting sales and margin objectives for power equipment and accessories.
• Grow contractor and commercial sales by delivering exceptional service and proactively anticipating customer needs.
• Create and execute power equipment promotions, in-store events, and demonstrations.
• Participate in all power equipment events and marketing initiatives.
• Maintain a professional, customer-ready appearance for yourself and the STIHL/service department.

Technical Service & Repairs

• Perform equipment repairs in an organized, timely, and professional manner.
• Prepare accurate billing for each repair using appropriate SKUs, including warranty work.
• Maintain a reliable warranty reimbursement process to ensure all claims are properly filed and paid.
• Continue education and training to advance certification levels and maintain recertification.

Department Operations

• Check in all power equipment invoices and verify serial numbers for accuracy.
• Maintain inventory integrity, including stock levels, accurate counts, and proper tagging.
• Generate power equipment orders as needed to support sales and customer demand.
• Keep the department updated with all Ace and brand-specific signage and merchandising materials.
• Ensure the power equipment department and service area remain clean, organized, and efficiently laid out.
• Communicate equipment, inventory, or operational needs to the Store Manager.
• Work scheduled Saturdays as part of regular responsibilities.
• Perform additional tasks assigned by management to improve sales, productivity, or customer service.

Leadership & Training

• Educate associates on power equipment features, benefits, safety requirements, and selling techniques.
• Monitor proper use of safety equipment among associates.
• STIHL Gold Technicians: Train and mentor Silver and Bronze Techs for at least 1 hour weekly; document all training.
• STIHL Silver & Bronze Technicians: Provide weekly training for associates to build department knowledge; document all sessions.
• Attend power equipment meetings and stay current with industry trends, new technologies, and product advancements.

MINIMUM REQUIREMENTS

• Successful completion of STIHL training through Gold Certification or equivalent (or active progress toward certification).
• Strong understanding of power equipment systems including e-service, e-sales, warranty processing, parts lookup, product registration, and safety guidelines.
• Excellent communication skills with customers, associates, and management.
• Ability to manage multiple tasks and projects with high attention to detail.
• Proficiency with retail computer systems; MS Word and Excel experience preferred.
• Willingness and ability to work flexible hours, including evenings, weekends, and holidays.
• Commitment to ongoing learning and staying informed on industry and product trends.

PHYSICAL REQUIREMENTS

• Ability to lift up to 50 lbs.
• Ability to stand or walk.
• Ability to bend, kneel, or reach.