Stihl-Certified Small Engine Technician

Ace Hardware; Prescott Valley (AZ); On-site; USD 30,000 - 42,000; Full time

Job summary

Ace Hardware in Prescott Valley, AZ is seeking a Garden Place Small Engine Mechanic to deliver excellent customer service while handling Stihl equipment repairs, sharpening, and tool servicing in a timely, professional manner. The role requires maintaining a safe, organized shop and communicating with the manager about safety and customer service issues.

You will also manage paperwork, assist with warranty submissions, and perform cashiering duties as needed.

Qualifications

• Must be or get Stihl certified.
• Knowledge of Stihl repairs, chain sharpening and tool sharpening.
• Ability to stand for long periods of time.
• Ability and willingness to work flexible hours including evenings, weekends and holidays to meet the needs of the business.
• Able to tactfully and pleasantly deal with customers.

Responsibilities

• The primary responsibility is to provide excellent customer service.
• Process Stihl equipment repairs, chain sharpening, and tool sharpening in a timely and professional manner.
• Maintain a safe, organized and clean shop.
• Report safety concerns and customer service issues to the manager.
• Complete required paperwork and ensure warranty/documentation is submitted.
• Cashiering duties and customer communication as needed.

Skills

Stihl certified

Stihl repairs

Chain sharpening

Tool sharpening

Customer service

Cashiering

Job description

Position Summary

The primary responsibility of the Garden Place Small Engine Mechanic is to provide

excellent customer service, to process Stihl equipment repairs, chain

sharpening, and tool sharpening in a timely and professional manner.

Major Responsibilities Include:

Ensure customers are receiving the best customer service.

Maintain a safe, organized and clean shop.

Report directly to the manager about any safety concerns, customer service issues and personnel

issues.

Responsible for getting repairs done in a professional, efficient

and timely manner.

Responsible for letting a manager know if unable to complete

workload or if in need of additional help.

Responsible for completing and following up on all necessary

paperwork.

Ensure all Stihl paperwork for each tool sold is completed and

on-line warranty is submitted.

Contact customers about machines or any issues

Keep up with current Stihl training and new products.

Prepare for upcoming seasons and order Stihl equipment accordingly.

Make sure orders are processed, front end is clean, parts

cabinets are clean organized and stocked.

Work with inventory coordinator to ensure everything is counted correctly, which entails keeping

everything organized and knowing where all items are located or exactly where

to find them to make the counting process efficient.

Cashiering Duties

Ability to communicate with associates and customers

Minimum Requirements Include:

Must be or get Stihl certified.

Knowledge of Stihl repairs, chain sharpening and tool sharpening.

Ability to stand for long periods of time.

Ability and willingness to work flexible hours including evenings,

weekends and holidays to meet the needs of the business.

Able to tactfully and pleasantly deal with customers.

Physical Requirements Include:

Ability to stand for extended periods of time.

Ability to move and handle boxes of merchandise and fixtures throughout the store, which entails lifting and performing all functions as set forth.

Job responsibilities may change based on the needs of the business.

We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.