Small Engine Mechanic - Part Time

Ace-Hardware; Prescott Valley (AZ); On-site; USD 42,000 - 55,000; Full time

Job summary

Ace Hardware in Prescott Valley, AZ is seeking a Garden Place Small Engine Mechanic to provide excellent customer service while processing Stihl equipment repairs, chain sharpening, and tool sharpening. You will maintain a safe, organized shop, handle warranty paperwork, communicate with customers, and stay current with Stihl training to prepare for upcoming seasons.

Join a community-focused hardware store committed to quality service and hands-on solutions for customers' outdoor power equipment

Qualifications

• Must be Stihl certified.
• Knowledge of Stihl repairs, chain sharpening, and tool sharpening.
• Ability to stand for long periods and work flexible hours.

Responsibilities

• Provide excellent customer service and communicate with customers.
• Process Stihl equipment repairs and sharpening tasks promptly.
• Maintain a safe, organized shop and handle paperwork.
• Submit online warranty paperwork for sold tools.
• Keep front end clean, organized, and stocked.

Skills

Stihl repair knowledge

Chain sharpening

Tool sharpening

Customer service

Shop safety

Education

Stihl certification

Tools

Stihl tools

Job description

Position Summary

The primary responsibility of the Garden Place Small Engine Mechanic is to provide

excellent customer service, to process Stihl equipment repairs, chain

sharpening, and tool sharpening in a timely and professional manner.

Major Responsibilities Include:

• Ensure customers are receiving the best customer service.
• Maintain a safe, organized and clean shop.
• Report directly to the manager about any safety concerns, customer service issues and personnel
• issues.
• Responsible for getting repairs done in a professional, efficient
• and timely manner.
• Responsible for letting a manager know if unable to complete
• workload or if in need of additional help.
• Responsible for completing and following up on all necessary
• paperwork.
• Ensure all Stihl paperwork for each tool sold is completed and
• on-line warranty is submitted.
• Contact customers about machines or any issues
• Keep up with current Stihl training and new products.
• Prepare for upcoming seasons and order Stihl equipment accordingly.
• Make sure orders are processed, front end is clean, parts
• cabinets are clean organized and stocked.
• Work with inventory coordinator to ensure everything is counted correctly, which entails keeping
• everything organized and knowing where all items are located or exactly where
• to find them to make the counting process efficient.
• Cashiering Duties
• Ability to communicate with associates and customers

Minimum Requirements Include:

• Must be or get Stihl certified.
• Knowledge of Stihl repairs, chain sharpening and tool sharpening.
• Ability to stand for long periods of time.
• Ability and willingness to work flexible hours including evenings,
• weekends and holidays to meet the needs of the business.
• Able to tactfully and pleasantly deal with customers.

Physical Requirements Include:

• Ability to stand for extended periods of time.
• Ability to move and handle boxes of merchandise and fixtures throughout the store, which entails lifting and performing all functions as set forth.

Job responsibilities may change based on the needs of the business.

We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.