Stewarding Supervisor

Fairmont; New Orleans (LA); On-site; USD 32,000 - 48,000; Full time

Job summary

Fairmont New Orleans is seeking a Stewarding Supervisor to lead daily Stewarding operations within our luxury hotel. You will ensure all areas meet cleanliness, safety, and service standards while guiding a team to deliver exceptional guest experiences.

The ideal candidate has 2 years in food service janitorial work, supervisory experience, and strong knowledge of cleaning techniques, chemical handling, and English communication. This role is on-site in the heart of New Orleans.

Qualifications

• 2 years experience in food service janitorial position.
• Previous supervisory experience.
• Knowledge of proper cleaning techniques and use of equipment.
• Knowledge of chemical handling.
• Ability to communicate in English, both verbal and non-verbal.
• Ability to communicate clearly in writing and directions.
• Compute basic arithmetic.

Responsibilities

• Maintain knowledge of departmental policies and standards.
• Anticipate guests’ needs and respond promptly.
• Maintain positive guest relations and resolve complaints.
• Monitor cleanliness, sanitation, and organization.
• Coordinate staff breaks and ensure attendance.
• Review service needs and ensure equipment par levels meet specs.
• Complete work orders for maintenance and report issues.

Skills

Supervisory experience

Cleaning techniques

Chemical handling

English communication

Arithmetic

Team leadership

Education

High school diploma or equivalent

Tools

Cleaning equipment

Job description

Company Description

Fairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 colleagues worldwide, we are dedicated to delivering exceptional service, fostering a culture of excellence, and making special happen.

Hotel Overview:

Located in the heart of downtown Fairmont New Orleans will be an impressive new addition to Fairmont’s luxury portfolio, offering 250 luxury guest rooms, four food & drink venues, a rooftop pool with expansive views of the city, more than 19,000 square feet of function space, and a 10,000 square-foot spa.

This property is destined to become an illustrious destination in the Central Business District, nearby the city’s renowned and historic French Quarter.

Job Description

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Ensure that assigned staff has reported to work; document any late or absent employees.
• Coordinate breaks for assigned staff.
• Constantly monitor staff performance in all phases of service and job functions; rectify any deficiencies with respective personnel.
• Prepare and distribute assignments for Stewarding staff and review priorities.
• Communicate additions or changes to the assignment sheets as they arise throughout the shift.
• Identify situations, which compromise the department's standards and delegate the resolutions of the situations.
• Check supply levels in storage closets. Complete requisition for additional supplies needed and submit to manager.
• Inspect cleanliness and organization of storage areas. Assign designated personnel to rectify any deficiencies.
• Check workstations for proper supplies, organization, cleanliness and mechanical problems. Instruct designated personnel to correct deficiencies.
• Review Kitchen and Restaurant service needs from Stewarding throughout the shift and ensure that all requirements are met according to specifications.
• Monitor and maintain designated par levels of operating equipment.
• Monitor all work areas for compliance with State Health regulations and Hotel requirements; follow through on any violation.
• Monitor and ensure that all temperature and chemical solution requirements are met with regard to dishwashing, pot washing and storage.
• Monitor and maintain pest control requirements in accordance with Hotel standards.
• Coordinate and assist with Banquet function requirements as assigned.
• Assist Stewarding staff with their job functions where needed to ensure optimum cleanliness and service standards.
• Provide feedback to Executive Steward on the staff’s performance.
• Assist in the maintaining of complete records on Attendance Calendars of attendance and any performance and disciplinary conversations with staff.
• Complete work orders for maintenance repairs and submit to Royal Service. Contact Engineering directly for urgent repairs.
• Accommodate requests for additional wares expediently and courteously. Follow up on delivery of all such items.
• Provide feedback on staff performance to manager. Report disciplinary problems to manager and participate in the counseling of employees.
• Respond to all pages by beeper promptly.
• Document pertinent information in department log book.
• Ensure all staff assignments are completed before staff signs out.
• Complete all paperwork and closing duties before leaving. Review status of assignments and any follow-up action with manager and/or on-coming supervisor

Qualifications

• 2 years experience in food service janitorial position.
• Previous supervisory experience.
• Knowledge of proper cleaning techniques, requirements and use of equipment/machinery.
• Knowledge of proper chemical handling.
• High school graduate or equivalent vocational training certificate.
• Ability to communicate in English, both verbal and non-verbal.
• Provide legible communication and direction.
• Compute basic arithmetic.
• Ability to:
  • satisfactorily communicate in English with management and co-workers to their understanding.
  • enforce hotel’s standards, policies and procedures with assigned staff.
  • prioritize and organize work assignments, delegate work.
  • direct performance of assigned staff and follow up with corrections where needed.
  • motivate assigned staff and maintain a cohesive team.
  • ascertain staff training needs and provide such training.
  • be a clear thinker in pressure situations and exercise good judgements.
  • focus attention on details.
  • operate designated machinery.
  • remain extremely alert while operating machinery.
  • ensure security of storage room access and hotel property.
  • work without direct supervision.

Additional Information

All your information will be kept confidential according to EEO guidelines.