Public Area Attendant

Fairmont; New Orleans (LA); On-site; USD 17,000 - 25,000; Full time

Job summary

Fairmont New Orleans is seeking a Public Area Attendant to maintain pristine public spaces in a luxury hotel setting. You will clean lobbies, corridors, and meeting areas while ensuring guest satisfaction and safety.

Responsibilities include sustaining cleanliness standards, assisting with event setups, and collaborating with engineering and Housekeeping leadership. The role requires flexibility for mornings, evenings, and overnight shifts in a high-end environment.

Qualifications

• Strong attention to detail and commitment to cleanliness.
• Excellent communication and organizational skills.
• Ability to work flexible schedules including mornings, evenings, overnight shifts, weekends and holidays.
• Legally authorized to work in the United States.

Responsibilities

• Provide professional, engaging, and friendly service to guests and colleagues.
• Clean and maintain assigned public areas throughout the hotel, including lobbies, corridors, and meeting spaces.
• Empty garbage and recycling from public areas and dispose of waste properly.
• Clean mirrors, glass surfaces, and guest-facing areas; dust and clean furniture and fixtures.
• Report maintenance deficiencies promptly to the appropriate department or Housekeeping leadership.

Skills

Attention to detail

Communication skills

Flexible schedule

Guest service mindset

Job description

Company Description

Fairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 colleagues worldwide, we are dedicated to delivering exceptional service, fostering a culture of excellence, and making special happen.

Hotel Overview:

Located in the heart of downtown Fairmont New Orleans will be an impressive new addition to Fairmont’s luxury portfolio, offering 250 luxury guest rooms, four food & drink venues, a rooftop pool with expansive views of the city, more than 19,000 square feet of function space, and a 10,000 square-foot spa.

This property is destined to become an illustrious destination in the Central Business District, nearby the city’s renowned and historic French Quarter.

Job Description

• Consistently provide professional, engaging, and friendly service to guests and colleagues.
• Clean and maintain assigned public areas throughout the hotel, including lobbies, corridors, elevators, entrances, meeting spaces, and other designated areas.
• Clean and maintain public restrooms to established Fairmont cleanliness and presentation standards.
• Empty garbage and recycling from assigned public areas and properly dispose of waste.
• Clean mirrors, interior windows, glass surfaces, doors, and other guest-facing surfaces.
• Dust and clean furniture, fixtures, decorative elements, and other surfaces throughout assigned areas.
• Maintain brass, metal, and other specialty finishes to ensure they remain clean and polished.
• Vacuum carpets and rugs and perform spot cleaning as needed.
• Sweep, mop, and maintain hard-surface flooring according to departmental standards.
• Maintain the cleanliness and presentation of high-traffic areas throughout the day.
• Move and return furniture, fixtures, and equipment to their proper locations as required.
• Assist with setup and breakdown of public spaces, meeting areas, special events, and hotel functions as assigned.
• Monitor public areas for cleanliness, maintenance concerns, safety hazards, and guest needs.
• Report maintenance deficiencies promptly to the appropriate department or Housekeeping leadership.
• Communicate effectively with Engineering/Maintenance regarding maintenance issues identified throughout public areas.
• Respond to guest questions and requests in a warm, courteous, and professional manner.
• Maintain awareness of hotel amenities, restaurants, outlets, services, and local attractions to assist guests when appropriate.
• Maintain appropriate awareness and discretion when working around guests and VIPs.
• Follow all established Housekeeping Standard Operating Procedures, including key control, sign-in/sign-out procedures, lost and found, cleaning standards, and sequence of service.
• Maintain proper control and accountability of master, sectional, and general keys in accordance with hotel policy.
• Follow all safety, sanitation, chemical handling, and workplace safety procedures.
• Maintain a safe work environment for guests and colleagues at all times.
• Complete all required health and safety training and follow applicable hotel safety programs and practices.
• Adhere to all Fairmont New Orleans environmental policies, sustainability initiatives, and waste-reduction practices.
• Properly use, clean, and maintain housekeeping equipment and supplies.
• Assist with the safe operation of specialized equipment, including carpet extractors, floor machines, buffers, and other equipment as trained.
• Maintain housekeeping closets, storage areas, and equipment in a clean and organized condition.
• Assist the Housekeeping team during periods of high occupancy, special events, and other operational demands.
• Maintain a professional appearance consistent with Fairmont New Orleans grooming and uniform standards.
• Protect guest privacy and hotel property at all times.
• Perform additional duties as assigned

Qualifications

• Previous Housekeeping, Public Area Attendant, Janitorial, or hotel experience is an asset.
• Previous experience in a luxury hotel or upscale hospitality environment preferred.
• Previous overnight or evening experience is an asset.
• Previous experience operating commercial cleaning equipment is preferred.
• Experience with carpet cleaners, floor buffers, extractors, or other heavy-duty cleaning equipment is an asset.
• Strong attention to detail and commitment to cleanliness.
• Excellent communication and organizational skills.
• Strong interpersonal and problem-solving abilities.
• Highly responsible, dependable, and reliable.
• Ability to work independently with minimal supervision.
• Ability to prioritize tasks and manage time effectively.
• Ability to remain calm, courteous, and professional when interacting with guests.
• Strong guest service mindset and ability to respond appropriately to guest needs.
• Ability to follow established SOPs, safety procedures, and departmental standards.
• Ability to work flexible schedules including mornings, evenings, overnight shifts, weekends, holidays, and extended shifts as operationally required.
• Must be legally authorized to work in the United States.

Additional Information

All your information will be kept confidential according to EEO guidelines.