Turndown Attendant

Fairmont Hotels & Resorts; New Orleans (LA); On-site; USD 19,000 - 29,000; Full time

Job summary

Fairmont New Orleans is seeking a dedicated Hotel Housekeeping Attendant to maintain luxury guest rooms and public areas. You will ensure beds are made, linens changed, and spaces cleaned to exacting standards, while attending to guest requests with discretion and care.

The role requires attention to detail, strong communication, and the ability to work efficiently in a fast-paced luxury environment. This on-site position offers exposure to a historic property in a premier district and

Qualifications

• Experience in housekeeping, hotel, cleaning, or guest room attendant roles preferred.
• Ability to work quickly and maintain high quality in a fast-paced environment.
• Professional appearance and positive attitude are essential.

Responsibilities

• Clean and service guest rooms, suites, bathrooms, and common areas to luxury standards.
• Make beds, change linens, replenish towels and amenities.
• Dust, vacuum, sanitize, mop, and maintain surfaces and floors.
• Assist with turndown service and respond to guest requests promptly.
• Report maintenance or safety issues to leadership and keep carts and storage areas organized.
• Collaborate with Housekeeping, Engineering, Front Office and other teams to ensure smooth guest experiences.
• Complete room quotas within set timeframes while upholding quality expectations.

Skills

Attention to detail

Strong communication

Guest service skills

Education

High school diploma or equivalent

Job description

Company Description

Fairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 colleagues worldwide, we are dedicated to delivering exceptional service, fostering a culture of excellence, and making special happen.

Hotel Overview

Located in the heart of downtown Fairmont New Orleans will be an impressive new addition to Fairmont’s luxury portfolio, offering 250 luxury guest rooms, four food & drink venues, a rooftop pool with expansive views of the city, more than 19,000 square feet of function space, and a 10,000 square-foot spa.

Company Description

Fairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 colleagues worldwide, we are dedicated to delivering exceptional service, fostering a culture of excellence, and making special happen.

This property is destined to become an illustrious destination in the Central Business District, nearby the city’s renowned and historic French Quarter.

Job Description

• Clean and service guest rooms, suites, bathrooms, and assigned hotel areas in accordance with luxury hospitality and brand cleanliness standards
• Make beds, change linens, replenish towels, toiletries, and guest room amenities according to hotel procedures
• Dust, vacuum, sanitize, mop, and maintain cleanliness of furniture, fixtures, floors, windows, mirrors, and surfaces
• Carry out evening turndown service.
• Inspect guest rooms to ensure cleanliness, presentation, functionality, and readiness for arriving guests
• Report maintenance concerns, safety hazards, missing items, or damaged equipment promptly to leadership
• Maintain organization and cleanliness of housekeeping carts, storage rooms, linen closets, and operational work areas
• Respond promptly and professionally to guest requests and housekeeping service needs
• Follow established cleaning procedures, chemical handling guidelines, sanitation standards, and workplace safety procedures
• Ensure proper handling and security of guest belongings and hotel property at all times
• Support deep cleaning projects, VIP arrivals, special requests, and turndown service operations as assigned
• Collaborate effectively with Housekeeping leadership, Engineering, Front Office, and operational teams to support seamless guest experiences
• Maintain productivity standards and complete assigned room quotas within established timeframes while upholding quality expectations
• Uphold luxury hospitality standards through professionalism, appearance, attention to detail, and guest service excellence
• Perform additional duties as assigned to support hotel operations

Qualifications

• Previous housekeeping, hotel, cleaning, hospitality, or guest room attendant experience preferred
• Luxury hotel or upscale hospitality experience preferred
• Strong attention to detail and organizational abilities
• Ability to work efficiently in a fast-paced environment while maintaining quality standards
• Ability to work independently and collaboratively within a team-oriented environment
• Strong communication and guest service skills
• Ability to follow instructions, operational procedures, and cleaning standards consistently
• Professional appearance and positive attitude required
• Ability to maintain confidentiality and professionalism regarding guest information and belongings
• High school diploma or equivalent preferred
• Ability to work flexible schedules including mornings, evenings, weekends, holidays, and extended shifts as operationally required
• Must be legally authorized to work in the United States

Additional Information

All your information will be kept confidential according to EEO guidelines.