Service Advisor

New Roads Motor Company, LLC; New Roads (LA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

PTO & Sick Leave

401(K)

Job summary

New Roads Motor Company, LLC is seeking a Service Advisor in Louisiana to greet customers, listen to needs, and schedule appointments. You may set up loaner cars and verify insurance before maintenance is scheduled.

The role emphasizes accuracy in cost estimates, clear communication with customers, and follow-up on vehicle progress while supporting a team at a Ford dealership. This is a customer‑facing, fast-paced position.

Qualifications

• Previous experience at a Ford dealership is a plus.
• Ability to identify problems quickly.
• Knowledge of automobiles.
• Proven record of achieving exceptional customer satisfaction.
• A desire for a long‑term career with a growing organization.
• Personal and professional integrity.
• Computer skills and willingness to learn new programs.
• Ability to learn new technology and procedures.
• Ability to lift 50 pounds and stand for extended periods.
• Ability to work in a fast‑paced environment.
• Basic computer skills.
• Positive, friendly attitude.
• High school diploma or equivalent.

Responsibilities

• Greet customers promptly.
• Obtain customer and vehicle information.
• Clearly report all vehicle symptoms as described by the customer.
• Determine and recommend maintenance based on age, mileage and history.
• Prepare a complete and accurate estimate of cost for labor and parts.
• Establish follow up time.
• Monitor the progress of each vehicle and update customers.
• Verify final invoice matches the work performed.
• Explain all completed work and charges to customers.

Skills

Automotive knowledge

Customer service

Problem solving

Computer skills

Integrity

Positive attitude

Lifting up to 50 lbs

Fast-paced environment

Education

High school diploma or equivalent

Tools

None

Job description

The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.

By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!

Service Advisor Compensation and Benefits:

• Competitive Pay

• Health Insurance

• PTO & Sick Leave

• 401(K)

Service Advisor Responsibilities:

• Greet customers promptly

• Obtain customer and vehicle information

• Clearly report all vehicle symptoms as described by the customer

• Determine and recommend maintenance base on age, mileage and history of vehicle

• Prepare a complete and accurate estimate of cost for labor and parts

• Establish follow up time

• Monitor the progress of each vehicle throughout the day, and update customers frequently

• Verify that the final invoice reconciles with the work performed on the repair order

• Explain all completed work and charges to customers

Service Advisor Requirements:

• Previous experience at a Ford dealership is a plus

• Ability to identify the problem quickly

• Knowledge of automobiles

• Proven record of achieving exceptional customer satisfaction

• A desire for a long‑term career with a growing organization

• Personal and professional integrity

• Computer skills and willingness to learn new programs

• Ability to learn new technology and repair and service procedures and specifications

• Ability to lift 50 pounds and work on your feet for extended periods of time

• Ability to work in a fast‑paced environment

• Basic computer skills

• Positive, friendly attitude

• High school diploma or equivalent

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.