Sterile Processing Operations & Quality Manager

107 The Charlotte-Mecklenburg Hospital Authority; Council Oaks (NC); On-site; USD 53,000 - 79,000; Full time

Benefits offered by this job

Health benefits

Retirement plans

Paid time off

Professional development

Job summary

Advocate Health in North Carolina seeks a Sterile Processing Services manager to lead quality improvement initiatives in SPD, monitor customer feedback, and ensure timely resolution of complaints. The role oversees budgets and staff performance, with a focus on efficient supplies utilization and cost control.

The position requires a High School Diploma or GED, 3+ years in central service or surgical settings, and preferred leadership experience. Full-time hours, Mon-Fri, with a 8am-4pm schedule.

Qualifications

• High School Diploma or GED required.
• Bachelor's degree preferred.
• Graduate of Accredited Central Processing or Surgical Technology Program preferred.
• Minimum of 3 years central service or surgical experience required.
• Management experience preferred.

Responsibilities

• Develops, implements, and monitors a quality improvement program for SPD.
• Assists in utilizing customer feedback and measures customer service to improve service.
• Monitors and responds to complaints and incidents concerning the department and ensures resolution.
• Establishes systems and procedures to promote utilization of supplies and staff.
• Participates with materials management in contract negotiations regarding supplies and services utilized in SPD.
• Coordinates and conducts staff meetings.
• Monitors financial budget and administers operating and capital budgets and performs financial analysis of systems.

Skills

Quality improvement

Customer service

Budgeting

Staff coordination

Education

High School Diploma or GED

Bachelor's degree

Central Processing or Surgical Technology program

3 years central service or surgical experience

Management experience

Job description

Advocate Health in North Carolina seeks a Sterile Processing Services manager to lead quality improvement initiatives in SPD, monitor customer feedback, and ensure timely resolution of complaints. The role oversees budgets and staff performance, with a focus on efficient supplies utilization and cost control.

The position requires a High School Diploma or GED, 3+ years in central service or surgical settings, and preferred leadership experience. Full-time hours, Mon-Fri, with a 8am-4pm schedule.