Stem Cell Clinical Specialist

CooperCompanies; Oregon; Hybrid; USD 70,000 - 75,000; Full time

Job summary

CooperSurgical in the United States is seeking a Stem Cell Clinical Specialist to provide first-level clinical support to clients, healthcare providers, and internal teams on the Stem Cell Clinical Sales Support team. This role helps execute a range of clinical programs and projects and involves direct clinical communications.

Key duties include handling Quality Standard Notification inquiries, distributing follow-up emails on sterility results for newborn stem cell samples, addressing routine

Qualifications

• 5+ years in clinical, laboratory, research, health education, or customer service.
• Undergraduate degree in life sciences or related field.
• Remote position based in a home office.

Responsibilities

• Communicate with clients, healthcare providers, and internal teams regarding Quality Standard Notification reports and sample inquiries.
• Generate and distribute follow-up emails regarding sterility results for newborn stem cell samples.
• Answer routine scientific inquiries and support real-time clinical questions.
• Assist with auditing and updating Knowledge Base responses and templates for FAQs.
• Support recruitment of client families into internal donation programs per protocols.
• Contribute to other clinical team projects as needed.

Skills

Attention to detail

Communication skills

MS Office basics

Education

Undergraduate life sciences degree

Tools

Excel

Word

PowerPoint

Job description

The Stem Cell Clinical Specialist provides first-level clinical support for clients, healthcare providers, and internal teams on behalf of the Stem Cell Clinical Sales Support team. The Stem Cell Clinical Specialist is an integral part of the clinical team and supports the execution of a variety of clinical programs and projects. This role provides direct first-level clinical communications with clients, healthcare providers, and internal teams. Additionally, the Stem Cell Clinical Specialist contributes to clinical programs, operations, and projects.

Responsibilities

• Communicates directly with clients, healthcare providers, and internal teams regarding Quality Standard Notification reports and inbound sample utility inquiries.
• Generates and distributes follow-up emails regarding sterility results for newborn stem cell samples.
• Communicates directly with clients, healthcare providers, and internal teams regarding routine scientific inquiries.
• Supports Consumer Sales and Services by answering real-time clinical questions.
• Identifies opportunities to improve processes for Quality Standard Notifications, follow-up for sterility results, and triage of inbound inquiries and works with manager on potential solutions.
• Assists with auditing and updating Knowledge Base responses and Standard Response templates for basic FAQs.
• Supports recruitment of client families into internal donation programs in line with appropriate protocols.
• Contributes to other clinical team projects as needed.

Travel

Travel is not required for this position.

Qualifications

Knowledge, Skills and Abilities

• Strong attention to detail and ability to handle multiple tasks simultaneously.
• Strong written and verbal communication skills.
• Basic skills in the use of Excel, Word and PowerPoint.

Work Environment

• Remote position, based in a home office.
• Prolonged sitting in front of a computer.

Experience

• 5+ years of experience in a clinical, laboratory, research, health education, or customer service role.

Education

• Undergraduate degree in life sciences or a related field or equivalent relevant work experience required.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

As an employee of CooperSurgical you will receive a competitive total compensation plan. Your recruitment team will be able to share more information about any variable pay opportunity and benefit package that accompanies this role. The good faith estimate of the salary range for this role is $70,000-$75,000. The actual amount offered is determined by a number of factors including but not limited to location, skills and experience.