Inside Sales Representative

CooperSurgical; Tucson (AZ); Sur place; USD 48 000 - 68 000; Plein temps

Avantages offerts par ce poste

Medical coverage

401(k)

Parental leave

Fertility benefits

Paid time off

Résumé du poste

CooperSurgical in Tucson, AZ seeks a Stem Cell Sales Development Representative to educate expectant families about cord blood banking and help them make informed choices.

In this on-site role you will handle inbound and outbound calls, emails, and chats, strive to exceed monthly and quarterly targets, and partner with the sales team to deliver accurate information and outstanding service.

Qualifications

• 2+ years of inside sales or call center experience.
• Proficient in CRM and MS Office, including Excel.
• Excellent communication skills; ability to educate families.

Responsabilités

• Educate families on cord blood banking options.
• Deliver superior customer service on inbound/outbound calls, emails, and chat.
• Meet or exceed monthly, quarterly, and yearly sales and client service goals.
• Adhere to Consumer Sales processes and policies.
• Review calls with the manager to identify best practices and opportunities.
• Ensure client data privacy and protection of information.

Description du poste

CooperSurgical is a leading fertility and women's healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life. As a division of CooperCompanies, we're driven by a unified purpose to enable patients to experience life's beautiful moments. Guided by our shared values - dedicated, innovative, friendly, partners, and do the right thing - our offerings support patients throughout their lifetimes, from contraception to fertility and birth solutions, to women's and family care, and beyond. We currently offer over 600 clinically relevant medical devices to healthcare providers, including testing and treatment options, as well as an innovative suite of assisted reproductive technology and genomic testing solutions. Learn more at www.coopersurgical.com.

The Stem Cell Sales Development Representative- Tucson, AZ communicates with expectant families the value of cord blood banking, empowering them to make an informed choice on their banking options through superior service and accuracy of information.

Responsibilities

Essential Functions & Accountabilities:

• Educate families on their cord blood banking options, empowering them to make an informed decision.
• Deliver superior customer service on all inbound and outbound calls, emails, and/or chat sessions.
• Remain current on all procedural activities and follow ups.
• Remain current on all training and other administrative tasks.
• Meet or exceed monthly, quarterly, and yearly sales and client service goals.
• Adhere to all Consumer Sales processes and policies.
• Review recorded calls with the manager to identify best practices and areas of opportunity.
• Ensure quality standards are met per company Quality Policy.
• Generate IRs to capture client and other relevant issues.
• May be trained as a mentor/trainer.
• Ensure client data, including personal, credit card and medical information is protected.

Qualifications

Qualifications, Knowledge, Skills and Abilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
• Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
• Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Computer Skills: To perform this job successfully, an individual should have knowledge of Siebel Systems, Inc. Contact Management systems; Microsoft Internet Explorer Internet software and Microsoft Excel Spreadsheet software; Familiarity with MS Office.
• Other Requirements: May be required to work hours (weekends/holidays) outside the normal business schedule.
• Responsible for monitoring work hours to avoid the accrual of overtime. Overtime must be approved by a manager.
• May be required to be accessible by pager/cell phone during off hours
• Work hours dictated by requirements of the Consumer Sales department.

Experience: 2+ years of previous inside sales or call center experience is a plus/preferred

Education: Bachelor's degree or combination of equivalent experience above

As an employee of CooperSurgical, you'll receive an outstanding total compensation plan.

• medical coverage
• 401(k)
• parental leave
• fertility benefits
• paid time off for vacation
• personal, sick and holidays
• multiple other perks and benefits

Please visit us at www.coopersurgical.com to learn more about CooperSurgical and the benefits of becoming a member of our team.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. If you are interested in applying and require special assistance or accommodations due to a disability, please contact us at [e-mail]