STELLA Restaurant Manager- Hotel Sorrento

Ash World; Seattle (WA); Sur place; USD 81 000 - 83 000; Plein temps

Avantages offerts par ce poste

Free parking

Health insurance

Dental and vision insurance

401(k) with company match

Paid time off

Résumé du poste

ASH Hotels is seeking a STELLA Restaurant Manager for Hotel Sorrento in Seattle to lead the floor, deliver memorable service, and drive revenue while nurturing a warm, precise hospitality culture.

You’ll be on the floor daily, coaching the STELLA team, overseeing banquet and catering experiences, and ensuring compliance with health and liquor regulations, with a focus on guest satisfaction and financial targets in a dynamic Seattle setting.

Qualifications

• 3–5 years of progressive restaurant experience (hotel experience preferred) with 1–2 years in a leadership role.
• Proven success in managing FOH teams, driving guest satisfaction, and meeting financial targets.
• Strong business acumen with knowledge of inventory systems, labor forecasting, scheduling, and budgeting.
• Tech-savvy: Familiarity with Toast, OpenTable, ADP, StayNTouch, and Microsoft Office.
• Deep understanding of Seattle’s F&B culture, seasonal trends, and local partnerships.
• Exceptional communication, coaching, and conflict-resolution skills.
• Warm leadership style that inspires through action and can charm a full dining room without missing a beat.

Responsabilités

• Build STELLA into one of Seattle’s most talked-about dining destinations — known for unforgettable service, dynamic atmosphere, and consistently strong performance.
• Be a daily presence on the floor, welcoming guests and empowering your team through in-the-moment coaching.
• Drive top-line revenue and bottom-line profitability through strategic labor planning, upsell programs, guest engagement, and menus development.
• Champion guest loyalty by building rapport with locals, hotel guests, and event hosts — ensuring every experience is personal, memorable, and worth repeating.
• Lead daily operations across STELLA, the Fireside Room, in-room dining, and our garden.
• Oversee and elevate the Banquets and Catering guest experience by managing client and in-house activations across hotel outlets and event spaces, ensuring seamless execution and exceptional service.
• Train, and retain a high-performing service team; foster a culture of accountability, excellence, and growth.
• Monitor service flow, adjust staffing in real time, and jump in to assist wherever needed.
• Ensure compliance with health, safety, and liquor regulations.
• Track and report on KPIs (guest satisfaction, sales, labor, prime cost) and implement data-informed improvements.

Connaissances

FOH leadership

Guest satisfaction focus

Business acumen

Communication & coaching

Outils

Toast

OpenTable

ADP

StayNTouch

Microsoft Office

Description du poste

STELLA Restaurant Manager- Hotel Sorrento

ASH Hotels designs, develops, owns and operates a very special collection of properties. In our world, a hotel is much more than a destination to meet, dine, or sleep. Rather, it is a dynamic site of imagery and emotions, interactions and sensations manifesting within the walls of a beautifully restored local legend - a living movie set. An ASH hotel is a connection to the past and a beacon for the future, layered in nuanced storytelling that invites exploration time and again.

The historic Hotel Sorrento is a cultural anchor in Seattle. From the fireside salons filled with local legends, to a spirit sighting, or the rooftop views of a growing city, the Sorrento has always been where Seattle gathers to celebrate and connect; a landmark with decades of stories, well cared-for guests, and deep roots in the neighborhood it calls home. Steps from downtown Seattle, the hotel enjoys one of the city's most enviable settings: walkable to Pike Place Market, the waterfront, the convention center, and the region's best dining, all while retaining the quiet charm of a tree-lined enclave.

Whether it’s brunch in the garden, jazz by candlelight, or a martini by the fire, STELLA delivers more than just a meal — it delivers atmosphere, story, and connection.

About The Role

We’re looking for a gregarious, guest satisfaction-oriented Restaurant Manager who lives for the floor — someone who leads with charm, commands the room, and builds relationships with both regulars and first-timers.

You’re not just managing a restaurant — you’re crafting a scene. You’ll lead and inspire our STELLA team, driving exceptional service, strong financial results, and a culture rooted in warmth, precision, and hospitality that feels like home.

This is a role for a natural host, a strategic thinker, and a hands-on leader who can orchestrate service like a symphony and never forget a guest’s name — or their preferred cocktail. Your talents will also be utilized to elevate our Banquets and Catering guest experience, providing oversight of client and in-house activations taking place in our outlets and event spaces.

What You’ll Do

• Build STELLA into one of Seattle’s most talked-about dining destinations — known for unforgettable service, dynamic atmosphere, and consistently strong performance.
• Be a daily presence on the floor, welcoming guests and empowering your team through in-the-moment coaching.
• Drive top-line revenue and bottom-line profitability through strategic labor planning, upsell programs, guest engagement, and menus development.
• Champion guest loyalty by building rapport with locals, hotel guests, and event hosts — ensuring every experience is personal, memorable, and worth repeating.
• Lead daily operations across STELLA, the Fireside Room, in-room dining, and our garden.
• Oversee and elevate the Banquets and Catering guest experience by managing client and in-house activations across hotel outlets and event spaces, ensuring seamless execution and exceptional service.
• Train, and retain a high-performing service team; foster a culture of accountability, excellence, and growth.
• Monitor service flow, adjust staffing in real time, and jump in to assist wherever needed.
• Ensure compliance with health, safety, and liquor regulations.
• Track and report on KPIs (guest satisfaction, sales, labor, prime cost) and implement data-informed improvements.

What You Bring

• 3–5 years of progressive restaurant experience (hotel experience preferred); 1–2 years in a leadership role
• Proven success in managing FOH teams, driving guest satisfaction, and meeting financial targets
• Strong business acumen with knowledge of inventory systems, labor forecasting, scheduling, and budgeting
• Tech-savvy: Familiarity with Toast, OpenTable, ADP, StayNTouch, and Microsoft Office
• Deep understanding of Seattle’s F&B culture, seasonal trends, and local partnerships
• Exceptional communication, coaching, and conflict-resolution skills
• The ability to lead with warmth, inspire through action, and charm a full dining room without missing a beat

Salary: $81,000-$83,000/year, commensurate with experience

Additional benefits include

• Free parking
• Medical, dental and vision insurance with generous company contribution to monthly premium after 60 days of employment
• Voluntary Long-Term, Short-Term Disability Plans, Life Insurance, Accident and Critical Illness Plans, Pet Insurance
• 401(k) retirement plan with employer match after 90 days of employment
• Annual Paid time off: 10 vacation days, 4 Personal Days, eligible for 11 Holidays
• Washington-mandated paid sick leave
• Ash Hotel discounts

Work Environment & Physical Requirements

Property-based, with responsibilities supporting the Sales & Events office, incoming hotel calls and the broader guest experience. Regular collaboration with Front Office and other hotel departments is expected. Flexibility to work days, evenings, holidays and weekends around key team milestones, events or business levels. Ability to sit, stand, walk for extended periods of time, and lift up to 25 lbs as needed.

Legal Notices

Equal Employment Opportunity:We are an equal opportunity employer and make hiring decisions based on merit, qualifications and business needs without regard to race, color, religion, sex, national origin, ancestry, age (40+), disability, medical condition, genetic information, sexual orientation, gender identity or expression, marital status, military or veteran status, or any other characteristic protected under federal law.

Reasonable Accommodations:We are committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and employment process. To request an accommodation, please contact us during the application process.

At-Will Employment:Employment with this company is at-will, meaning either the employee or employer may terminate the employment relationship at any time, with or without cause or notice, to the extent permitted by law.

The pay range for this role is:

81,000 - 83,000 USD per year (Hotel Sorrento)