Restaurant Manager: Elevate Guest Experience & Banquets

Ash World; Seattle (WA); On-site; USD 81,000 - 83,000; Full time

Benefits offered by this job

Free parking

Health insurance

Dental and vision insurance

401(k) with company match

Paid time off

Job summary

ASH Hotels is seeking a STELLA Restaurant Manager for Hotel Sorrento in Seattle to lead the floor, deliver memorable service, and drive revenue while nurturing a warm, precise hospitality culture.

You’ll be on the floor daily, coaching the STELLA team, overseeing banquet and catering experiences, and ensuring compliance with health and liquor regulations, with a focus on guest satisfaction and financial targets in a dynamic Seattle setting.

Qualifications

• 3–5 years of progressive restaurant experience (hotel experience preferred) with 1–2 years in a leadership role.
• Proven success in managing FOH teams, driving guest satisfaction, and meeting financial targets.
• Strong business acumen with knowledge of inventory systems, labor forecasting, scheduling, and budgeting.
• Tech-savvy: Familiarity with Toast, OpenTable, ADP, StayNTouch, and Microsoft Office.
• Deep understanding of Seattle’s F&B culture, seasonal trends, and local partnerships.
• Exceptional communication, coaching, and conflict-resolution skills.
• Warm leadership style that inspires through action and can charm a full dining room without missing a beat.

Responsibilities

• Build STELLA into one of Seattle’s most talked-about dining destinations — known for unforgettable service, dynamic atmosphere, and consistently strong performance.
• Be a daily presence on the floor, welcoming guests and empowering your team through in-the-moment coaching.
• Drive top-line revenue and bottom-line profitability through strategic labor planning, upsell programs, guest engagement, and menus development.
• Champion guest loyalty by building rapport with locals, hotel guests, and event hosts — ensuring every experience is personal, memorable, and worth repeating.
• Lead daily operations across STELLA, the Fireside Room, in-room dining, and our garden.
• Oversee and elevate the Banquets and Catering guest experience by managing client and in-house activations across hotel outlets and event spaces, ensuring seamless execution and exceptional service.
• Train, and retain a high-performing service team; foster a culture of accountability, excellence, and growth.
• Monitor service flow, adjust staffing in real time, and jump in to assist wherever needed.
• Ensure compliance with health, safety, and liquor regulations.
• Track and report on KPIs (guest satisfaction, sales, labor, prime cost) and implement data-informed improvements.

Skills

FOH leadership

Guest satisfaction focus

Business acumen

Communication & coaching

Tools

Toast

OpenTable

ADP

StayNTouch

Microsoft Office

Job description

ASH Hotels is seeking a STELLA Restaurant Manager for Hotel Sorrento in Seattle to lead the floor, deliver memorable service, and drive revenue while nurturing a warm, precise hospitality culture.

You’ll be on the floor daily, coaching the STELLA team, overseeing banquet and catering experiences, and ensuring compliance with health and liquor regulations, with a focus on guest satisfaction and financial targets in a dynamic Seattle setting.