Steakhouse Captain

Monarch Black Hawk, Inc.; Madison (WI); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Enhanced health, dental, and vision

Tuition reimbursement up to USD 6,000/

401k with company match

Paid time off and holidays

Team Member discounts on hotel, retail

Bus transportation subsidy up to 80%

Job summary

Monarch Casino Resort Spa in Black Hawk, Colorado, seeks a Chophouse Captain to lead dining room service and assist the leadership team in delivering a polished, memorable fine dining experience. You will guide servers and support staff, anticipate guest needs, and coordinate with culinary and beverage teams to ensure smooth service.

The ideal candidate has prior fine dining leadership experience, strong knowledge of etiquette and service sequences, and excellent guest relation skills.

Qualifications

• Previous fine dining service experience; experience as a captain, lead server, or in a similar service leadership role preferred.
• Knowledge of formal dining etiquette, service sequencing, and wine/beverage service.
• Strong guest service, communication, teamwork, and organizational skills.
• Ability to guide team members and manage competing service priorities in a fast-paced environment.
• Attention to detail and a professional approach to resolving guest concerns.

Responsibilities

• Support restaurant management in coordinating daily dining room operations and maintaining fine dining service standards.
• Guide servers, bussers, and food runners to ensure accurate service and timely delivery.
• Welcome guests and respond promptly to requests, escalating issues when needed.
• Maintain knowledge of menu items, ingredients, and beverage offerings.
• Coordinate with culinary/beverage teams to maintain timing and order accuracy.
• Assist with pre-shift briefings and communicate reservations and priorities.
• Support training and reinforce service procedures.
• Ensure cleanliness, organization, and proper setup of dining areas.
• Follow food safety, sanitation, and alcohol service policies.
• Assist with opening/closing duties and report equipment issues.
• Perform other duties as assigned.

Skills

Fine dining service

Leadership

Guest relations

Team guidance

Service coordination

Tools

POS systems

Job description

About Monarch Casino Resort Spa

At Monarch Casino Resort Spa, we are more than just a premier destination for luxury gaming and hospitality in Black Hawk, Colorado; we are creators of unforgettable moments. Our commitment to excellence shines through our exceptional gaming, exquisite dining, and indulgent spa services, all set in an inviting and sophisticated atmosphere. As a family-owned business, we prioritize nurturing lasting relationships with our guests and the community, ensuring that every interaction is warm, memorable, and tailored to foster a true sense of belonging.

Resort Features

Monarch Casino Resort Spa in Black Hawk, Colorado sits 45-minutes west of downtown Denver. Rated by AAA as a Four Diamond resort, Monarch is in the top five percent of the nearly 31,000 properties approved by AAA who achieve this designation. Boasting 23-floors filled with 516-luxurious guest rooms and suites, five distinct restaurants, and over 40,000 square feet of gaming featuring 3,000 slot machines and over 45-table games. Spa Monarch carries the #1 Hotel Spa rating from USA Today’s Readers Choice Awards. Monarch Chophouse carries OpenTable’s Diner’s Choice Award along with the Wine Spectator Award of Excellence. An award shared by Bistro Mariposa for both 2024 and 2025. As part of a family-owned business, we are committed to providing excellence in every guest experience. From exceptional gaming, exquisite dining, unique and indulgent spa experiences, and a warm welcoming acknowledgement every time you step through our doors. Our focus is on maintaining lasting relationships with our guests and our community, ensuring that every interaction is warm, and welcoming.

Job Title

Chophouse Captain

Salary

20.00 per hour

Employment Type

Status: Full-Time

Shift

Swing

Job Description

The Chophouse Captain supports dining room operations by coordinating attentive, polished service and assisting the restaurant leadership team. This role guides the service team, anticipates guest needs, and works closely with culinary and beverage teams to deliver a well‑paced, memorable fine dining experience.

Responsibilities

• Support restaurant management in coordinating daily dining room operations and maintaining fine dining service standards.


• Guide servers, bussers, and food runners to ensure accurate service, timely delivery, and consistent table presentation.


• Welcome guests, anticipate preferences, and respond promptly to requests and concerns, escalating issues to management when appropriate.


• Maintain knowledge of menu items, ingredients, preparation methods, steak selections, daily specials, and beverage offerings.


• Assist guests with food and beverage selections and communicate dietary restrictions and allergy concerns to the appropriate team members.


• Coordinate with culinary and beverage teams to maintain appropriate course timing and order accuracy.


• Assist with pre‑shift briefings, communicating reservations, special occasions, menu updates, and service priorities.


• Support team member training through hands‑on guidance and reinforcement of service procedures.


• Inspect dining areas and service stations for cleanliness, organization, proper setup, and adequate supplies.


• Follow food safety, sanitation, responsible alcohol service, and company policies.


• Assist with opening and closing duties and report equipment issues or safety concerns promptly.


• Perform other duties as assigned.

Qualifications

• Previous fine dining service experience; experience as a captain, lead server, or in a similar service leadership role preferred.


• Knowledge of formal dining etiquette, service sequencing, food preparation terminology, and wine and beverage service.


• Strong guest service, communication, teamwork, and organizational skills.


• Ability to guide team members and manage competing service priorities in a fast‑paced environment.


• Attention to detail and a professional approach to resolving guest concerns.


• Ability to learn and use restaurant point‑of‑sale systems and follow established operating procedures.


• Ability to meet applicable food handling and responsible alcohol service requirements.

Physical Requirements

• Ability to perform essential dining room duties, with or without reasonable accommodation, including prolonged standing and walking; bending and reaching; and safely carrying trays, service supplies, and dining equipment.


• Specific lifting requirements should be established through a role‑specific job analysis.

Benefits

• Enhanced health, dental, and vision insurance, along with a flexible spending account.


• Education, tuition, and certification reimbursement (up to USD 6,000 per calendar year).


• Growth opportunities available within department/company.


• Access the team dining hall with one free hot meal per shift.


• Company‑matched 401k.


• Paid time off and six observed holidays


• Team Member Hotel, Retail, and Spa Discounts


• Team Member Anniversary Recognition (earn resort credit, vacation trips and more!)


• Save your gas and mileage on your car!


• Check out these convenient casino bus routes at www.casinoshuttle.com.


• As a Team Member of Monarch, we subsidize your bus transportation up to 80%!

Equal Opportunity Employer

An Equal Opportunity Employer: Monarch Casino Resort Spa does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation. It is Monarch’s intention that all qualified applicants are given equal opportunity and that selection decisions be based on job‑related factors.

Estimated Salary

An estimated salary for this position would be:

Company Culture

We believe that our people are at the heart of our success. By investing in our team through growth opportunities and robust training programs, we cultivate an environment of loyalty and pride. Our focus on building a talent ecosystem in collaboration with local institutions enables us to ensure that every experience at Monarch reflects the luxury and dedication we stand for. Join us in creating extraordinary experiences that inspire and elevate the spirit of hospitality. Discover the rewarding opportunities at Monarch Casino Resort Spa in Black Hawk, Colorado, where every aspect is designed to make both you and the guest feel valued and inspired. From our upscale amenities like a luxurious spa and fine dining to our vibrant, team‑focused culture, you'll find a place where your career can flourish. We’re passionate about supporting your growth with clear career paths, ongoing training, and ample chances for internal promotion. Our friendly environment encourages respect, camaraderie, and a true sense of family. Plus, with competitive wages, fantastic benefits, and flexible scheduling, we aim to help you balance work and life seamlessly. Being part of the Black Hawk community means more than just a job—it’s about creating meaningful connections and making a positive impact. From personalized onboarding to fun workplace events, we ensure your experience with us is nothing short of exceptional. At Monarch, we blend the excitement of a premier gaming destination with the luxury of a top‑tier resort, all while putting our Team Members first. Join us and discover a place where you can grow, succeed, and be truly appreciated. Monarch Casino Resort Spa in Black Hawk, Colorado, is a luxury resort and casino that combines high‑energy gaming with sophisticated amenities. Our resort features 516 elegant rooms with mountain views, over 60,000 square feet of gaming space, a rooftop spa with treatments and an infinity pool, 4 of Colorado's best restaurants, and event spaces for entertainment and celebrations. Founded to redefine hospitality in a small‑town setting, we are part of Monarch Casino & Resort, Inc., with a mission to create memorable experiences for guests and opportunities for Team Members. We are committed to community engagement, supporting local organizations and sustainability practices. At Monarch, our culture emphasizes integrity, high standards of excellence, and team empowerment through training and career development. We aim to be a destination that nurtures aspirations, fosters relationships, and sets industry standards. “We may not be the biggest casino company, but we are the strongest.”