Staybridge Suites Canton - Front Desk Supervisor

Aimbridge Hospitality, LLC; Canton (OH); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Daily Pay

Medical Coverage

Dental Coverage

Vision Coverage

Short-Term Disability

Long-Term Disability

Life Insurance

AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

A Staybridge Suites Canton location under Aimbridge Hospitality seeks a Front Desk Supervisor to lead a guest-focused team and deliver memorable service. You’ll guide check-ins, respond to VIP requests, and maintain a welcoming atmosphere that sets the tone for exceptional stays.

In this role you’ll manage operations, monitor logs, and work to optimize revenue through smooth guest interactions, while training associates and upholding safety standards.

Qualifications

• High School diploma or equivalent required; college coursework in a related field helpful.
• At least 2 to 3 years of progressive experience in a hotel or related field required.
• Previous supervisory experience preferred.
• Must have a valid driver’s license.
• Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

Responsibilities

• Greet guests with warmth and manage check-ins/check-outs; handle VIP requests with care.
• Oversee reservations and ensure every guest feels valued and accommodated.
• Track logs, manage messages and packages, and ensure timely follow-up.
• Lead and train associates; resolve guest concerns while upholding safety and standards.

Skills

Guest Experience

Team Leadership

Operations Management

Problem Solving

Education

High School diploma or equivalent

Some college coursework in related field

Job description

Join Our Team as a Front Desk Supervisor

As the Front Desk Supervisor, you’re the heartbeat of hospitality—leading the charge to make every guest feel genuinely welcomed and valued. You’ll guide your team with energy and enthusiasm, setting the tone for service that’s not just good, but unforgettable. From smooth check‑ins to friendly problem‑solving, you’ll help create an experience guests rave about. If you love leading by example and turning everyday moments into memorable ones, this is your spotlight.

Key Skills/Responsibilities

• Guest Experience Pro: Greet guests with genuine warmth and keep check‑ins and check‑outs smooth and stress‑free. You’re the go‑to for reservations, VIP requests, and making every guest feel like a star.
• Operations Maestro: Keep things running like clockwork by tracking logs, managing messages and packages, and making sure every detail is handled with professionalism and speed.
• Revenue & Rate Strategist: Stay sharp on rates, packages, and promotions, helping boost room revenue while keeping guests happy with great value.
• Team Leader & Problem Solver: Build a strong, communicative team, train new associates, and tackle guest concerns or workplace hiccups with confidence and creativity—all while keeping safety and standards front and center.

Education & Experience

• High School diploma or equivalent required; college coursework in a related field helpful.
• At least 2 to 3 years of progressive experience in a hotel or related field required.
• Previous supervisory experience preferred.
• Must have a valid driver’s license.
• Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

Benefits

• Now offering Daily Pay!
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

Guests of our recently built pet‑friendly Canton location enjoy the close proximity to the Belden Village Mall, ProFootball Hall of Fame, McKinley Monument, and the First Ladies Museum. Our hotel is also located near the Rover Pipeline construction project with special rates available. The Canton area also boasts the Canton Museum of Art, the Classic Car Museum, the Harry London Chocolate Factory, as well as Gervasi's Vineyard. Staybridge Suites Canton is also 35 miles from Sugarcreek Ohio, the center of Ohio's Amish Country. While visiting the Canton area, our guests enjoy large luxurious suites that feature full kitchens and spacious work spaces. Staybridge Suites Canton offers free laundry facilities, a fully equipped Fitness Center, a heated indoor pool, an outdoor barbecue pavilion, and a 24‑hour convenience store. All guests will enjoy our free breakfast buffet and may join us for complimentary Socials Monday through Wednesday evenings. We look forward to the opportunity to make Staybridge Suites Canton our guests' home away from home.