stayAPT Suites Jackson - Front Desk Agent

Aimbridge-Hospitality; Jackson (TN); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

StayAPT Suites Jackson, part of Aimbridge Hospitality, seeks a Front Desk Agent to deliver warm welcomes, smooth check-ins, and memorable departures. You’ll be the face of the hotel, handle reservations, guest requests, and payments with accuracy and grace, and collaborate closely with team members to ensure a seamless guest experience.

Requirements include a high school diploma (or equivalent) and familiarity with hotel management software; proficiency in Microsoft Office is a plus.

Qualifications

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Responsibilities

• Guest service and front-desk duties with a focus on warm welcomes and smooth check-ins.
• Coordinate with team to handle reservations, requests, and payments.
• Maintain accurate records and ensure guest satisfaction.

Skills

Guest Service Superstar

Communication Champ

Quick-Thinking Problem Solver

Multitasking Marvel

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office

Job description

stayAPT Suites Jackson - Front Desk Agent Aimbridge Hospitality

Address 86 Parkstone Place, Jackson, TN, 38305, US

Job Type Regular

Description

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience guru- mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You're the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

KEY SKILLS/RESPONSIBILITIES

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it’s a quick question or a big request, you're all about making their stay unforgettable.
• Communication Champ: You know how to get the message across- clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick-Thinking Problem Solver: When challenges pop up, you're already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Daily Pay
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

stayAPT Suites Jackson - Front Desk Agent Aimbridge Hospitality