Station Trainer

Menzies; Glendale (AZ); On-site; USD 52,000 - 68,000; Full time

Job summary

Menzies in Glendale, AZ is seeking a supervisor to manage daily airport operations, staffing, and overtime within the primary area. You will ensure SMS adoption, train staff on safety procedures, and maintain QA oversight to address performance and safety issues.

The role requires leadership, airline or ops experience, excellent communication, and strong computer skills. You will also handle off-schedule operations and collaborate with senior airline management.

Qualifications

• High School diploma or equivalent required.
• 1 year or more of supervisory experience preferred.
• Operations or airline experience preferred.
• Excellent communication skills required.
• Strong computer skills; Word, Excel, data entry.

Responsibilities

• Manage day-to-day operations within the primary area over scheduling/staffing, budgeted hours, and overtime.
• Ensure implementation of the Safety Management System (SMS).
• Implement safety plan for station.
• Maintain Quality Assurance oversight for operational issues and provide corrective/preventative actions.
• Perform duties of subordinate employees when necessary.
• Participate in SMS and train/retrain personnel in airline procedures and company policies.
• Maintain good employee relations and address employee problems efficiently.
• Communicate with senior airline management and respond to inquiries from airlines, staff, and the public.
• Adhere to company policies and participate in achieving company objectives.
• Monitor employee activity and adjust as needed.
• Handle Off Schedule Operations when Manager is unavailable.
• Perform other duties as requested.

Skills

Leadership

Supervisory experience

Airline experience

Communication

Flexibility

Multitasking

Adaptability

Education

High School diploma or equivalent

Tools

Word

Excel

Data entry

Job description

EDUCATION AND EXPERIENCE:

• High School diploma or equivalent.
• Previous airport and/or customer service experience preferred.
• Must be 18 years of age or older.
• Must have a reliable telephone and transportation number.

JOB SPECIFICATIONS:

• Manage the day-to-day operations within the primary area of responsibility over scheduling/staffing, managing daily budgeted hours, and limiting overtime of the operation.
• Ensure implementation of the Safety Management System (SMS)
• Implement safety plan for station
• Maintain Quality Assurance oversight for operational issues relating to performance and safety, providing suitable corrective and/or preventative actions where necessary
• Perform all duties of subordinate employees when necessary.
• Actively participate in the Safety Management System (SMS)
• Train/retrain all personnel in airline procedures, safety procedures, and company policies.
• Maintain good employee relations. Handle employee problems in an efficient and effective manner.
• Client Relations -- Effectively communicate with senior airline management and project a positive image in responding to inquiries from airlines, staff and the public.
• Adhere to company policies and procedures and participate in achievement of company objectives.
• Monitor employee activity and makes adjustments as needed.
• Handle Off Schedule Operations when Manager is not available.
• Perform other duties as requested.

REQUIREMENTS:

• Motivated leaders who are willing to roll-up their sleeves and work alongside the employees
• 1 year or more of Supervisory experience preferred.
• Operations or Airline experience preferred.
• Excellent communication skills
• Strong computer skills; Word, Excel, data entry skills
• Flexibility, multitasking and experience working in a changing environment