Station Trainer

Menzies-Aviation-; Bangor (ME); On-site; USD 52,000 - 76,000; Full time

Job summary

Menzies-Aviation- Bangor, ME seeks a proactive supervisor to lead day-to-day operations in airport support services. You will manage scheduling, staffing, budgeted hours, and overtime, enforce the Safety Management System, and implement station safety plans.

You will oversee Quality Assurance, train and retrain personnel, and model professional conduct in interactions with airlines and staff. Strong communication, leadership, and problem-solving skills are essential, along with prior supervisory

Qualifications

• Experience leading teams in fast-paced environments preferred.
• 1 year or more supervisory experience preferred.
• Operations or airline experience preferred.
• Flexible, multitasking, and able to work in a changing environment.
• Must be 18 years of age or older.
• Must have a reliable telephone and transportation number.
• Previous airport and/or customer service experience preferred.

Responsibilities

• Manage day-to-day operations: scheduling, staffing, budgeted hours, and overtime control.
• Ensure implementation of the Safety Management System (SMS).
• Implement station safety plans.
• Maintain Quality Assurance oversight for performance and safety; take corrective actions.
• Perform duties of subordinate employees when necessary.
• Participate in the Safety Management System (SMS).
• Train and retrain personnel in airline procedures, safety, and policies.
• Maintain good employee relations and handle issues efficiently.
• Communicate with senior airline management and stakeholders.
• Adhere to company policies and participate in achieving objectives.
• Monitor employee activity and adjust as needed.
• Handle Off Schedule Operations when Manager unavailable.
• Perform other duties as requested.

Skills

Supervisory experience

Operations management

Team leadership

Customer service

Safety procedures

SMS knowledge

Staff training

Airline communications

Job description

• Previous airport and/or customer service experience preferred.
• Must be 18 years of age or older.
• Must have a reliable telephone and transportation number.

JOB SPECIFICATIONS:

• Manage the day-to-day operations within the primary area of responsibility over scheduling/staffing, managing daily budgeted hours, and limiting overtime of the operation.
• Ensure implementation of the Safety Management System (SMS)
• Implement safety plan for station
• Maintain Quality Assurance oversight for operational issues relating to performance and safety, providing suitable corrective and/or preventative actions where necessary
• Perform all duties of subordinate employees when necessary.
• Actively participate in the Safety Management System (SMS)
• Train/retrain all personnel in airline procedures, safety procedures, and company policies.
• Maintain good employee relations. Handle employee problems in an efficient and effective manner.
• Client Relations -- Effectively communicate with senior airline management and project a positive image in responding to inquiries from airlines, staff and the public.
• Adhere to company policies and procedures and participate in achievement of company objectives.
• Monitor employee activity and makes adjustments as needed.
• Handle Off Schedule Operations when Manager is not available.
• Perform other duties as requested.

REQUIREMENTS:

• Motivated leaders who are willing to roll-up their sleeves and work alongside the employees
• 1 year or more of Supervisory experience preferred.
• Operations or Airline experience preferred.
• Flexibility, multitasking and experience working in a changing environment

Team Player

Works well as a member of a group

Leader

Inspires teammates to follow them

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Dedicated

Devoted to a task or purpose with loyalty or integrity

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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