Station Operations Leader — Travel-Ready & Data-Driven

Roadsurfer; Miami (FL); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Competitive salary and Healthcare Reim

Dynamic and growing company

Collaborative and supportive work env

Career advancement opportunities

Annual Camper Rental Allowance

Matching 401k

Telehealth & Teletherapy

PTO & Sick leave accrued

Job summary

roadsurfer Miami is seeking a Station Manager to own day-to-day operations, lead a local team, and ensure every guest leaves happy. You’ll manage fleet readiness, on-site processes, and collaboration with HQ across locations, while traveling to current locations for training.

The role requires 3+ years in management in car rental or hospitality, strong English communication, data-minded decision making, OSHA knowledge, and availability on weekends.

Qualifications

• High school diploma required; a bachelor’s degree in business administration or similar is strongly desired.
• At least 3+ years of relevant experience in a managerial role — car rental, tourism, or hospitality preferred.
• A data-driven mindset: you’re comfortable reading KPIs, spotting trends, and making decisions backed by numbers.
• Strong written/verbal communication skills in English to interact effectively with a global customer base.
• Must be authorized to work in the United States; sponsorship is not available for this role.
• Must be 21+ with a valid in state driver’s license and clean driving record.
• Must complete OSHA certifications within 90 days of hire.
• Open availability to work weekends and holidays based on business needs.
• Candidates must present and maintain a clear motor vehicle record and successfully pass a background check.

Responsibilities

• Lead station operations on-site and coordinate with HQ to manage day-to-day activities.
• Improve vehicle returns, handovers, and preparation processes.
• Communicate with international teams to optimize locations.
• Own Service Quality Score and monitor fleet and customer care quality.
• Analyze data to identify gaps and implement improvements.
• Lead and onboard on-site team; plan tasks and ensure quality.
• Manage Core and Flex teams to balance coverage and costs.
• Staff recruitment for a high-performing station team.
• Oversee local vehicle fleet maintenance and cleanliness.
• Ensure vans meet roadsurfer standards before checkout.
• Advise customers during check-in/out and deliver a positive experience.
• Support Customer Success team with on-road help during off-peak times.

Skills

Team leadership

Data-driven mindset

KPI analysis

English communication

Budget awareness

Problem-solving

Weekend/holiday availability

On-road support capability

Education

Bachelor’s degree in Business Administration

Tools

Microsoft Office

Job description

roadsurfer Miami is seeking a Station Manager to own day-to-day operations, lead a local team, and ensure every guest leaves happy. You’ll manage fleet readiness, on-site processes, and collaboration with HQ across locations, while traveling to current locations for training.

The role requires 3+ years in management in car rental or hospitality, strong English communication, data-minded decision making, OSHA knowledge, and availability on weekends.