Station Operations Center Manager — Lead Airline Ops

United Airlines; Newark (NJ); On-site; USD 102,000 - 133,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan

Flight privileges

Paid time off

Job summary

United Airlines is seeking a Manager – Station Operations Center to lead daily SOC operations and align with networks, government agencies, and local stakeholders. You will oversee performance, coordinate future flight planning, and drive safety and service excellence across the station.

Responsibilities include managing staffing for SOC leadership, analyzing operational metrics, and escalating critical issues to senior leadership.

Qualifications

• In-depth knowledge of operations, management, logistics and technology.
• Exceptional interpersonal skills.
• Excellent verbal and written communication and presentation skills.
• Proactive and self-directed management style.
• Superior problem-solving skills.
• Be an influencer among your peers and other leaders across the organization.
• Bachelor’s degree and/or related field experience in an airline operational environment.
• Proven track record for decisive actions backed by strategic planning, continuous improvement, analytical thinking, goal-directed leadership and service-oriented performance.
• Demonstrated leadership ability and desire to work independently in a fast-paced environment.
• Must be legally authorized to work in the United States for any employer without sponsorship.
• Reliable, punctual attendance is an essential function of the position.

Responsibilities

• Coordinate station future flight planning activities collaborating with Network Planning, Government Agencies and Local Stakeholders to ensure all airport departments have the information to prepare and make necessary adjustments to support changes to future flight schedules and operations.
• Foresee future challenges and communicate the course of action necessary in a core4 fashion to achieve both station and enterprise objectives.
• Maintain, analyze and communicate operational performance metrics as they relate to quality customer service, market focus, DOT performance and strategic initiatives.
• Partner with NOC to address system and local issues that have a significant impact to safety, security, employees, customer and baggage handling, aircraft scheduling, facility and field conditions.
• Oversee resolution of all operational critical issues involving any department, service provider and/or governmental agency; elevate operational critical issues to senior leadership.
• Manage IRROPs strategic planning and funnel ops critical communication to station senior leadership across all divisions.
• Manage staffing for Operations Control Managers and Supervisors.
• Provide performance leadership and guidance to the SOC team and Hub organization.

Skills

Operations knowledge

Interpersonal skills

Communication skills

Proactive management

Problem solving

Leadership ability

Work authorization

Education

Bachelor's degree

Tools

Inform Real Time Stands

Unimatic

IOM

Job description

United Airlines is seeking a Manager – Station Operations Center to lead daily SOC operations and align with networks, government agencies, and local stakeholders. You will oversee performance, coordinate future flight planning, and drive safety and service excellence across the station.

Responsibilities include managing staffing for SOC leadership, analyzing operational metrics, and escalating critical issues to senior leadership.