Station Customer Service Representative

MWI Animal Health; Mount Prospect, Northern (IL, KY); Hybrid; USD 52,000 - 82,000; Full time

Job summary

AmerisourceBergen in Mount Prospect, IL is hiring a Station Customer Service Representative to support on-site shipment coordination and issue resolution. This role requires 3+ years in customer service operations and related fields, with ITIL 4 Foundation, Lean Six Sigma Yellow Belt, or COPC certifications preferred.

The position is office-based, five days per week, reporting to the Senior Manager, Customer Service Operations, and offering a structured environment to improve planning, metrics,

Qualifications

• 3+ years of experience in customer service operations, international coordination, or order management.
• Certifications in ITIL 4 Foundation, Lean Six Sigma Yellow Belt, COPC or related preferred.
• Strong documentation, reporting and KPI focus.

Responsibilities

• Execute standard workflows from job entry through shipment completion.
• Validate shipment details, service needs, routing, documentation, and readiness.
• Monitor milestones and exceptions to reduce service risk.
• Work on-site with Operations five days per week and coordinate with teams.

Skills

Customer service

International coordination

Order management

Education

ITIL 4 Foundation

Lean Six Sigma Yellow Belt

COPC Customer Experience Practitioner

Job description

## Station Customer Service RepresentativePostuler: Mount Prospect, Illinois: Temps Plein: Publié aujourd'hui: R2615327Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!# Ce que vous ferezShift details: Monday through Friday 8:00am until 5:00pmStation Customer Service Representative Customer Operations & Service, Customer Service Operations, **S3** **Senior Coordinator, Customer Service (200266)** Job Profile Summary Ensures shipment data is accurate, monitors key milestones, identifies risks, and supports issue resolution. The representative will sit with Operations to support a close working relationship, faster communication, and stronger end-to-end shipment of ownership. This is an office-based position that requires on-site attendance five days per week. The role reports directly to the Senior Manager, Customer Service Operations. Key Responsibilities **Shipment Execution, Coordination & Quality Compliance – 50%** Manage assigned shipments through completion. Confirm that shipment details, service needs, routing, and required documentation are accurate and complete. Follow operational procedures, quality standards, and compliance requirements to support safe, timely, and reliable service. **Active Monitoring & Escalation – 30%** Monitor shipment milestones, reports, dashboards, and exception queues. Identify delays, missing information, service risks, or customer-impacting events. Take action, communicate updates, and escalate unresolved issues through the right channels. **Issue Resolution & Continuous Improvement – 20%** Attend daily stand-up meetings to review priorities, shipment risks, open issues, and follow-up actions. Support root cause review, recovery plans, corrective actions, and KPI improvement, including pickup vs. delivery performance. Help improve planning, reduce rework, standardize processes, and close action items on time. Job Description * Execute standard workflows from job entry through shipment completion.* Validate shipment details, service needs, routing, documentation, and readiness.* Monitor milestones and exceptions to reduce service risk.* Work closely with Operations, including Agents, Customer Service, stations, and support teams to resolve issues.* Maintain accurate records in systems, reports, dashboards, and action trackers.* Share clear escalation details, including impact, actions taken, and next steps.* Support KPI reviews, including pickup vs. delivery performance, corrective actions, improved planning, and reduced rework. Participate in Teir meetings, provide updates on applicable metrics, and ensure actions are completed on time.* Work on-site five days per week and sit with Operations to support close daily coordination.High School Diploma/GED or equivalent experience required.3+ years of experience in customer service operations, international coordination, order management, or a related field required.Certification in ITIL 4 Foundation, Lean Six Sigma Yellow Belt, COPC Customer Experience Practitioner, or related certification preferred.**Ce qu’AmerisourceBergen offre** Nous offrons une rémunération globale concurrentielle. Notre engagement envers nos associés comprend l’offre de programmes d’avantages sociaux complets, diversifiés et conçus pour répondre aux divers besoins de l’ensemble de nos associés. Grâce à notre présence mondiale et nos diverses unités commerciales, nous avons une approche équilibrée des avantages que nous offrons. De nombreux avantages sociaux sont payés par l’entreprise, tandis que d’autres sont offerts par les cotisations des associés. Les offres d’avantages sociaux spécifiques peuvent varier selon l’emplacement, le poste ou l’unité d’affaires.Temps Plein# ****Salary Range\\*****$52,000 - 81,620\\*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.