Station Customer Service Representative

Mwiah; Hawthorne (CA); On-site; USD 55,000 - 72,000; Full time

Benefits offered by this job

On-site five days a week

Job summary

AmerisourceBergen in Hawthorne, CA is seeking a Station Customer Service Representative to manage shipments and support end-to-end execution on-site five days a week. The role requires 3+ years in customer service operations with a focus on international coordination and order management.

The position pays $26.50 to $35 per hour (DOE) and reports to the Senior Manager, Customer Service Operations. Candidates should be prepared to work daytime shifts and participate in daily stand-up meetings.

Qualifications

• 3+ years of experience in customer service operations or related field.
• Experience in international coordination and order management.
• High School Diploma/GED or equivalent.

Responsibilities

• Shipment execution, coordination, and quality compliance to ensure timely service.
• Active monitoring of milestones, dashboards, and exception queues; escalate delays.
• Resolve issues and implement continuous improvement via daily stand-ups and KPIs.
• Collaborate with Operations, Agents, stations, and support teams to resolve issues.
• Maintain accurate records in systems and reports.

Skills

Customer service operations

International coordination

Order management

Education

High School Diploma/GED

Job description

## Station Customer Service RepresentativePostuler: Hawthorne, CA: Temps Plein: Publié hier: R2615328Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!# Ce que vous ferez**Summary of Role:****Shift Details:** 8am-5pm, must have flexibility to attend meetings EST**Pay Details:** $26.50/hr-$35/hr (DOE)Ensures shipment data is accurate, monitors key milestones, identifies risks, and supports issue resolution. The representative will sit with Operations to support a close working relationship, faster communication, and stronger end-to-end shipment of ownership. This is an office-based position that requires on-site attendance five days per week. The role reports directly to the Senior Manager, Customer Service Operations. **Responsibilities:****Shipment Execution, Coordination & Quality Compliance – 50%** Manage assigned shipments through completion. Confirm that shipment details, service needs, routing, and required documentation are accurate and complete. Follow operational procedures, quality standards, and compliance requirements to support safe, timely, and reliable service. **Active Monitoring & Escalation – 30%** Monitor shipment milestones, reports, dashboards, and exception queues. Identify delays, missing information, service risks, or customer-impacting events. Take action, communicate updates, and escalate unresolved issues through the right channels. **Issue Resolution & Continuous Improvement – 20%** Attend daily stand-up meetings to review priorities, shipment risks, open issues, and follow-up actions. Support root cause review, recovery plans, corrective actions, and KPI improvement, including pickup vs. delivery performance. Help improve planning, reduce rework, standardize processes, and close action items on time. * Execute standard workflows from job entry through shipment completion.* Validate shipment details, service needs, routing, documentation, and readiness.* Monitor milestones and exceptions to reduce service risk.* Work closely with Operations, including Agents, Customer Service, stations, and support teams to resolve issues.* Maintain accurate records in systems, reports, dashboards, and action trackers.* Share clear escalation details, including impact, actions taken, and next steps.* Support KPI reviews, including pickup vs. delivery performance, corrective actions, improved planning, and reduced rework. Participate in Teir meetings, provide updates on applicable metrics, and ensure actions are completed on time.* Work on-site five days per week and sit with Operations to support close daily coordination.**Education:**High School Diploma/GED or equivalent experience required. **Skills and Knowledge:**3+ years of experience in customer service operations, international coordination, order management, or a related field required.**Ce qu’AmerisourceBergen offre** Nous offrons une rémunération globale concurrentielle. Notre engagement envers nos associés comprend l’offre de programmes d’avantages sociaux complets, diversifiés et conçus pour répondre aux divers besoins de l’ensemble de nos associés. Grâce à notre présence mondiale et nos diverses unités commerciales, nous avons une approche équilibrée des avantages que nous offrons. De nombreux avantages sociaux sont payés par l’entreprise, tandis que d’autres sont offerts par les cotisations des associés. Les offres d’avantages sociaux spécifiques peuvent varier selon l’emplacement, le poste ou l’unité d’affaires.Temps Plein# ****Salary Range\\*****$52,000 - 81,620\\*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.# **Échelle salariale**# .# ********Affiliated Companies:********Affiliated Companies: World Courier Management Ltd.