International Customer Service Representative I

MWI Animal Health; Cary, Northern (NC, KY); Hybrid; USD 52,000 - 82,000; Full time

Job summary

AmerisourceBergen in Cary, NC is seeking an International Customer Service Representative to support end-to-end customer operations from Sunday to Thursday, with shift start between 11:00am and 3:00pm. The role involves order management, service fulfillment, issue resolution, and collaboration with sales, product, and technology teams.

Ideal candidates will have at least a High School Diploma or GED, an Associate degree preferred, and 3+ years in customer operations.

Qualifications

• Requires High School Diploma or GED; Associate degree preferred.
• 3+ years of experience in customer operations, service operations, operations coordination, or a related field.
• Certification in customer service, customer experience, or operations management preferred.

Responsibilities

• Supports end-to-end customer operations, including order management, service fulfillment, issue resolution, and customer communication.
• Monitors performance metrics like SLAs, turnaround times, error rates, and customer satisfaction.
• Serves as primary operational contact for inquiries and escalations, coordinating cross-functional resources to resolve issues.
• Analyzes data to identify improvements and support implementation of operational enhancements.
• Maintains SOPs, process workflows, service guidelines, and knowledge resources.
• Collaborates with sales, product, technology, and support to align processes with customer needs and business objectives.
• Coordinates process redesign, system implementations, quality assurance, and automation initiatives.

Education

High School Diploma/GED or equivalent

Associate's degree in business administration, operations, customer service management, or related field

Job description

## International Customer Service Representative IPostuler: Cary, NC: Temps Plein: Publié aujourd'hui: R2614655Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!# Ce que vous ferez**Schedule:** Sunday - Thursday**Shift Hours:** Start time between 11:00am and 3:00pm, depending on department needs. 8-hour shift. **Key Responsibilities:** * Supports end-to-end customer operations processes including order management, service fulfillment, issue resolution, and customer communication to ensure timely and accurate service delivery.* Monitors operational performance metrics including service level agreements (SLAs), turnaround times, error rates, and customer satisfaction scores to identify performance gaps and drive corrective actions.* Serves as primary operational contact for customer inquiries, service escalations, and process-related questions, providing expert guidance and coordinating cross-functional resources to achieve resolution.* Analyzes customer operations data, service trends, and process performance to identify improvement opportunities, develop recommendations, and support implementation of operational enhancements.* Maintains operational documentation including standard operating procedures (SOPs), process workflows, service guidelines, and knowledge resources to ensure consistency and support operational excellence.* Collaborates with internal teams including sales, product, technology, and support functions to align operational processes with customer needs, service commitments, and business objectives.* Coordinates customer operations initiatives including process redesign, system implementations, quality assurance programs, and automation efforts that enhance operational efficiency and service quality.**Education:** * High School Diploma/GED or equivalent experience required. Associate's degree in business administration, operations, customer service management, or a related field preferred. **Work Experience:** * 3+ years of experience in customer operations, service operations, operations coordination, or a related field required.* Certification in customer service, customer experience, or operations management preferred.**Ce qu’AmerisourceBergen offre** Nous offrons une rémunération globale concurrentielle. Notre engagement envers nos associés comprend l’offre de programmes d’avantages sociaux complets, diversifiés et conçus pour répondre aux divers besoins de l’ensemble de nos associés. Grâce à notre présence mondiale et nos diverses unités commerciales, nous avons une approche équilibrée des avantages que nous offrons. De nombreux avantages sociaux sont payés par l’entreprise, tandis que d’autres sont offerts par les cotisations des associés. Les offres d’avantages sociaux spécifiques peuvent varier selon l’emplacement, le poste ou l’unité d’affaires.Temps Plein# ****Salary Range\\*****$52,000 - 81,620\\*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.